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From Resistance to Adoption

Widell, Oskar LU and Ruff, Alexander Andersen LU (2024) BUSN09 20241
Department of Business Administration
Abstract
This study explores the strategic implementation of Artificial Intelligence (AI) in the healthcare sector, focusing on minimizing resistance through effective stakeholder engagement. As AI increasingly influences decision-making in healthcare, resistance from key stakeholders such as employees and management presents a significant challenge. This research investigates the causes and reasons for various levels of resistance during AI implementation and identifies strategies to minimize it through stakeholder engagement. Employing a qualitative methodology, this case study will conduct interviews with healthcare professionals in Swedish and Danish settings and contribute to current research with practical insights and experiences from... (More)
This study explores the strategic implementation of Artificial Intelligence (AI) in the healthcare sector, focusing on minimizing resistance through effective stakeholder engagement. As AI increasingly influences decision-making in healthcare, resistance from key stakeholders such as employees and management presents a significant challenge. This research investigates the causes and reasons for various levels of resistance during AI implementation and identifies strategies to minimize it through stakeholder engagement. Employing a qualitative methodology, this case study will conduct interviews with healthcare professionals in Swedish and Danish settings and contribute to current research with practical insights and experiences from real-life AI projects, from the project leaders' perspective. The
findings highlighted lack of understanding, fear of change, and mistrust as the main causes for resistance from the stakeholders, while the technological maturity and the project leaders' experience could influence the level of resistance faced. Additionally, the results highlighted the critical role of project leaders in transparent communication, consistently engaging both management and employees and utilizing internal and external collaboration to reduce resistance. This research offers valuable strategies and practical insights for project leaders to enhance stakeholder engagement, thereby smoothing the AI implementation process and improving healthcare service effectiveness, thus contributing to a more sustainable healthcare sector. (Less)
Please use this url to cite or link to this publication:
author
Widell, Oskar LU and Ruff, Alexander Andersen LU
supervisor
organization
alternative title
A Qualitative Case Study on AI Implementation in the Healthcare Sector
course
BUSN09 20241
year
type
H1 - Master's Degree (One Year)
subject
keywords
Decision Making, AI Implementation, Healthcare Sector, Strategic Change Management, Resistance, Stakeholder Engagement, Key Success Factor, AI Transformation
language
English
id
9159758
date added to LUP
2024-06-26 13:21:46
date last changed
2024-06-26 13:21:46
@misc{9159758,
  abstract     = {{This study explores the strategic implementation of Artificial Intelligence (AI) in the healthcare sector, focusing on minimizing resistance through effective stakeholder engagement. As AI increasingly influences decision-making in healthcare, resistance from key stakeholders such as employees and management presents a significant challenge. This research investigates the causes and reasons for various levels of resistance during AI implementation and identifies strategies to minimize it through stakeholder engagement. Employing a qualitative methodology, this case study will conduct interviews with healthcare professionals in Swedish and Danish settings and contribute to current research with practical insights and experiences from real-life AI projects, from the project leaders' perspective. The
findings highlighted lack of understanding, fear of change, and mistrust as the main causes for resistance from the stakeholders, while the technological maturity and the project leaders' experience could influence the level of resistance faced. Additionally, the results highlighted the critical role of project leaders in transparent communication, consistently engaging both management and employees and utilizing internal and external collaboration to reduce resistance. This research offers valuable strategies and practical insights for project leaders to enhance stakeholder engagement, thereby smoothing the AI implementation process and improving healthcare service effectiveness, thus contributing to a more sustainable healthcare sector.}},
  author       = {{Widell, Oskar and Ruff, Alexander Andersen}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{From Resistance to Adoption}},
  year         = {{2024}},
}