Kan man lita på socialtjänsten? En kvalitativ intervjustudie om hur förtroendeskapande arbete kan se ut i praktiken
(2025) SOPB63 20242School of Social Work
- Abstract
- In 2021 a disinformation campaign called the LVU campaign, spread and highlighted a lack of trust in Swedish authorities. One initiative working on the trust issue is Dialog med socialtjänsten (Dialogue with Social Services), a project in Malmö City. The project aims to increase the understanding of social services work and strengthen relationships between Malmö residents and social services. The purpose of our study was to gain a deeper understanding of how trust-building initiatives can be implemented in practice. This was achieved by investigating the project Dialog med socialtjänsten in Malmö City. The study used a qualitative approach with six semi-structured interviews conducted. The respondents were representatives from the project... (More)
- In 2021 a disinformation campaign called the LVU campaign, spread and highlighted a lack of trust in Swedish authorities. One initiative working on the trust issue is Dialog med socialtjänsten (Dialogue with Social Services), a project in Malmö City. The project aims to increase the understanding of social services work and strengthen relationships between Malmö residents and social services. The purpose of our study was to gain a deeper understanding of how trust-building initiatives can be implemented in practice. This was achieved by investigating the project Dialog med socialtjänsten in Malmö City. The study used a qualitative approach with six semi-structured interviews conducted. The respondents were representatives from the project working in different roles such as coordinators, dialogue social workers, and key persons. We primarily identified positive outcomes and experiences of the project. We identified that the methods of the project share a responsive and adaptable approach. A central success factor of the project was increased knowledge about Swedish social services, which resulted in increased willingness of participants to seek help. Another important factor was the role of key persons, who can be seen both as a method for linking the parties together and as a success factor in themselves. Challenges related to the project primarily concerned time-related issues. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/9181732
- author
- Samuelsson, Ebba LU and Wiberg, Amelia LU
- supervisor
-
- Mats Hilte LU
- organization
- course
- SOPB63 20242
- year
- 2025
- type
- M2 - Bachelor Degree
- subject
- keywords
- trust, dialogue, social services, disinformation
- language
- Swedish
- id
- 9181732
- date added to LUP
- 2025-01-21 10:29:16
- date last changed
- 2025-01-21 10:29:16
@misc{9181732,
abstract = {{In 2021 a disinformation campaign called the LVU campaign, spread and highlighted a lack of trust in Swedish authorities. One initiative working on the trust issue is Dialog med socialtjänsten (Dialogue with Social Services), a project in Malmö City. The project aims to increase the understanding of social services work and strengthen relationships between Malmö residents and social services. The purpose of our study was to gain a deeper understanding of how trust-building initiatives can be implemented in practice. This was achieved by investigating the project Dialog med socialtjänsten in Malmö City. The study used a qualitative approach with six semi-structured interviews conducted. The respondents were representatives from the project working in different roles such as coordinators, dialogue social workers, and key persons. We primarily identified positive outcomes and experiences of the project. We identified that the methods of the project share a responsive and adaptable approach. A central success factor of the project was increased knowledge about Swedish social services, which resulted in increased willingness of participants to seek help. Another important factor was the role of key persons, who can be seen both as a method for linking the parties together and as a success factor in themselves. Challenges related to the project primarily concerned time-related issues.}},
author = {{Samuelsson, Ebba and Wiberg, Amelia}},
language = {{swe}},
note = {{Student Paper}},
title = {{Kan man lita på socialtjänsten? En kvalitativ intervjustudie om hur förtroendeskapande arbete kan se ut i praktiken}},
year = {{2025}},
}