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Performance Measurement Systems in Tripartite Collaboration - Use and Perception in a Public Transportation Context

Eld, Hedda LU and Milicic, Filip LU (2025) BUSN09 20251
Department of Business Administration
Abstract (Swedish)
Title: Performance Measurement Systems in Tripartite Collaboration - Use and Perception in a Public Transportation Context
Seminar date: 2025-06-05
Course: BUSN09 - Degree project in International Strategic Management
Authors: Filip Milicic & Hedda Eld
Supervisor: Magnus Johansson
Keywords: Performance measurement systems; PMS; Tripartite Collaboration; Public Transport, Public Transportation Authorities, Value Networks, Stakeholder motivation, Stakeholder participation, Stakeholder perception
Purpose: To improve understanding and provide insights regarding the challenges of performance measurement and goal alignment in a tripartite collaboration within a public transportation context.
Theoretical Perspective: Value network... (More)
Title: Performance Measurement Systems in Tripartite Collaboration - Use and Perception in a Public Transportation Context
Seminar date: 2025-06-05
Course: BUSN09 - Degree project in International Strategic Management
Authors: Filip Milicic & Hedda Eld
Supervisor: Magnus Johansson
Keywords: Performance measurement systems; PMS; Tripartite Collaboration; Public Transport, Public Transportation Authorities, Value Networks, Stakeholder motivation, Stakeholder participation, Stakeholder perception
Purpose: To improve understanding and provide insights regarding the challenges of performance measurement and goal alignment in a tripartite collaboration within a public transportation context.
Theoretical Perspective: Value network perspective with connected stakeholder motivation and participation literature. Performance measurement and management systems, with a focus on public transportation. Contextual section of public transportation authorities (PTA), defining tripartite collaboration
Methodology: A qualitative, single case study research design, 10 semi-structured interviews with representatives from tripartite partners were conducted. An abductive data analysis approach.
Empirical Foundation: Derived from a thematic data analysis, three themes were structured and presented based on empirical data from the 10 semi-structured interviews.
Conclusion: The findings of this study indicates that the tripartite collaboration focuses on quantitative performance measurements. Also, the misalignment regarding the purpose and the strategic goals in the collaboration. Additionally, the Performance Measurement Systems are not used in the tripartite collaboration. Moreover, the traffic operators are excluded from the tripartite collaboration. Furthermore, there are implications of incentive based agreements between the PTA and traffic operators. Lastly, is the reliance on personal relationships between municipalities and PTAs. (Less)
Please use this url to cite or link to this publication:
author
Eld, Hedda LU and Milicic, Filip LU
supervisor
organization
course
BUSN09 20251
year
type
H1 - Master's Degree (One Year)
subject
keywords
Performance measurement systems, PMS, Tripartite Collaboration, Public Transport, Public Transportation Authorities, Value Networks, Stakeholder motivation, Stakeholder participation, Stakeholder perception
language
English
id
9199329
date added to LUP
2025-06-19 13:42:56
date last changed
2025-06-19 13:42:56
@misc{9199329,
  abstract     = {{Title: Performance Measurement Systems in Tripartite Collaboration - Use and Perception in a Public Transportation Context 
Seminar date: 2025-06-05
Course: BUSN09 - Degree project in International Strategic Management 
Authors: Filip Milicic & Hedda Eld
Supervisor: Magnus Johansson
Keywords: Performance measurement systems; PMS; Tripartite Collaboration; Public Transport, Public Transportation Authorities, Value Networks, Stakeholder motivation, Stakeholder participation, Stakeholder perception
Purpose: To improve understanding and provide insights regarding the challenges of performance measurement and goal alignment in a tripartite collaboration within a public transportation context.
Theoretical Perspective: Value network perspective with connected stakeholder motivation and participation literature. Performance measurement and management systems, with a focus on public transportation. Contextual section of public transportation authorities (PTA), defining tripartite collaboration
Methodology: A qualitative, single case study research design, 10 semi-structured interviews with representatives from tripartite partners were conducted. An abductive data analysis approach. 
Empirical Foundation: Derived from a thematic data analysis, three themes were structured and presented based on empirical data from the 10 semi-structured interviews.
Conclusion: The findings of this study indicates that the tripartite collaboration focuses on quantitative performance measurements. Also, the misalignment regarding the purpose and the strategic goals in the collaboration. Additionally, the Performance Measurement Systems are not used in the tripartite collaboration. Moreover, the traffic operators are excluded from the tripartite collaboration. Furthermore, there are implications of incentive based agreements between the PTA and traffic operators. Lastly, is the reliance on personal relationships between municipalities and PTAs.}},
  author       = {{Eld, Hedda and Milicic, Filip}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Performance Measurement Systems in Tripartite Collaboration - Use and Perception in a Public Transportation Context}},
  year         = {{2025}},
}