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Enablers and Barriers of Digital Servitization of Sweden's SME

Bastian, Kumudu LU and Graça de Oliveira, Bruno Miguel LU (2025) INFM10 20251
Department of Informatics
Abstract
The increase in global competitiveness and the advancement of digital technology are compelling organizations to innovate by enhancing their product offerings with digital services. Although this phenomenon known as digital servitization is well researched in larger organizations, there is less investigation on how small and medium enterprises (SMEs) manage this trend, particularly in Sweden. This thesis aims to address this gap by examining the enablers and barriers Swedish manufacturing SMEs face when implementing digital servitization. A qualitative study was conducted, comprising six semi-structured interviews within Swedish manufacturers, guided by the theoretical lenses of Service-Dominant Logic and Dynamic Capabilities. Findings... (More)
The increase in global competitiveness and the advancement of digital technology are compelling organizations to innovate by enhancing their product offerings with digital services. Although this phenomenon known as digital servitization is well researched in larger organizations, there is less investigation on how small and medium enterprises (SMEs) manage this trend, particularly in Sweden. This thesis aims to address this gap by examining the enablers and barriers Swedish manufacturing SMEs face when implementing digital servitization. A qualitative study was conducted, comprising six semi-structured interviews within Swedish manufacturers, guided by the theoretical lenses of Service-Dominant Logic and Dynamic Capabilities. Findings highlight digital infrastructure readiness, and strategic partnerships as key enablers, while limited resources, digital skill gaps, and fragmented support ecosystems were identified as barriers, as the interplay between internal capabilities and external conditions shapes transformation outcomes. This study extends existing literature on SMEs digital transformation and servitization, offering actionable insights for managers aiming to foster servitization-driven innovation. (Less)
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author
Bastian, Kumudu LU and Graça de Oliveira, Bruno Miguel LU
supervisor
organization
course
INFM10 20251
year
type
H1 - Master's Degree (One Year)
subject
keywords
Digital Servitization, SMEs, Enablers, Barriers, Dynamic Capabilities, Service-Dominant Logic
language
English
id
9202537
date added to LUP
2025-06-19 09:02:36
date last changed
2025-06-19 09:02:36
@misc{9202537,
  abstract     = {{The increase in global competitiveness and the advancement of digital technology are compelling organizations to innovate by enhancing their product offerings with digital services. Although this phenomenon known as digital servitization is well researched in larger organizations, there is less investigation on how small and medium enterprises (SMEs) manage this trend, particularly in Sweden. This thesis aims to address this gap by examining the enablers and barriers Swedish manufacturing SMEs face when implementing digital servitization. A qualitative study was conducted, comprising six semi-structured interviews within Swedish manufacturers, guided by the theoretical lenses of Service-Dominant Logic and Dynamic Capabilities. Findings highlight digital infrastructure readiness, and strategic partnerships as key enablers, while limited resources, digital skill gaps, and fragmented support ecosystems were identified as barriers, as the interplay between internal capabilities and external conditions shapes transformation outcomes. This study extends existing literature on SMEs digital transformation and servitization, offering actionable insights for managers aiming to foster servitization-driven innovation.}},
  author       = {{Bastian, Kumudu and Graça de Oliveira, Bruno Miguel}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Enablers and Barriers of Digital Servitization of Sweden's SME}},
  year         = {{2025}},
}