Skip to main content

LUP Student Papers

LUND UNIVERSITY LIBRARIES

The Network Advantage: Customers as Key Stakeholders in Public Transport Authorities

Boileau, Louise LU and Sandell, Hedda LU (2025) BUSN09 20251
Department of Business Administration
Abstract
The purpose of this thesis is to apply Value Network Theory (VNT) to the understanding of customer integration and co-creation in Public Transport Authorities (PTAs). It aims to identify key challenges and opportunities in this shift, and to provide deeper insights into how PTAs, such as Skånetrafiken and SL, can strategically transition from a traditional value chain model to a more customer-inclusive and network-centric model.

To fulfill the purpose of this thesis, a qualitative abductive approach was chosen, utilizing a multiple case study of Skånetrafiken and SL. Data was collected through nine semi-structured interviews with respondents from various departments.

Value Network Theory (VNT) serves as the foundation for this... (More)
The purpose of this thesis is to apply Value Network Theory (VNT) to the understanding of customer integration and co-creation in Public Transport Authorities (PTAs). It aims to identify key challenges and opportunities in this shift, and to provide deeper insights into how PTAs, such as Skånetrafiken and SL, can strategically transition from a traditional value chain model to a more customer-inclusive and network-centric model.

To fulfill the purpose of this thesis, a qualitative abductive approach was chosen, utilizing a multiple case study of Skånetrafiken and SL. Data was collected through nine semi-structured interviews with respondents from various departments.

Value Network Theory (VNT) serves as the foundation for this research, which is further supported by theoretical frameworks from Sustainable Value Creation (SVC), Creating Shared Value (CSV), and SOI (Sustainability-Oriented Innovation). (Less)
Please use this url to cite or link to this publication:
author
Boileau, Louise LU and Sandell, Hedda LU
supervisor
organization
course
BUSN09 20251
year
type
H1 - Master's Degree (One Year)
subject
keywords
Public Transport Authorities, Value Networks, Sustainability, Customer Integration
language
English
id
9202994
date added to LUP
2025-06-19 13:30:11
date last changed
2025-06-19 13:30:11
@misc{9202994,
  abstract     = {{The purpose of this thesis is to apply Value Network Theory (VNT) to the understanding of customer integration and co-creation in Public Transport Authorities (PTAs). It aims to identify key challenges and opportunities in this shift, and to provide deeper insights into how PTAs, such as Skånetrafiken and SL, can strategically transition from a traditional value chain model to a more customer-inclusive and network-centric model.

To fulfill the purpose of this thesis, a qualitative abductive approach was chosen, utilizing a multiple case study of Skånetrafiken and SL. Data was collected through nine semi-structured interviews with respondents from various departments.

Value Network Theory (VNT) serves as the foundation for this research, which is further supported by theoretical frameworks from Sustainable Value Creation (SVC), Creating Shared Value (CSV), and SOI (Sustainability-Oriented Innovation).}},
  author       = {{Boileau, Louise and Sandell, Hedda}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{The Network Advantage: Customers as Key Stakeholders in Public Transport Authorities}},
  year         = {{2025}},
}