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Kun(d)skapsintensivt arbete - Ledarskap och motivation i en kundnära kunskapsintensiv organisation

Kapoor Åberg, Filippa LU and Moberg, Sakarias LU (2026) FEKH49 20252
Department of Business Administration
Abstract (Swedish)
Examensarbetets titel: Kun(d)skapsintensivt arbete - Ledarskap och motivation i en kundnära kunskapsintensiv organisation
Seminariedatum: 15 januari 2026
Kurs: FEKH49 - Examensarbete i organisation på kandidatnivå, 15 högskolepoäng
Författare: Filippa Kapoor Åberg och Sakarias Moberg
Handledare: Stefan Sveningsson
Fem nyckelord: Kunskapsintensiv verksamhet, kundstyrning, ledarskap, motivation, psykologisk trygghet
Forskningsfrågor: Hur formas ledarskap, organisatorisk struktur och relationer i en kunskapsintensiv verksamhet där kundrelation har starkt inflytande?
Syfte: Syftet med denna studie är att undersöka hur organisation och relationer formas på ett kunskapsintensivt företag, när kunder har ett stort inflytande över arbetets... (More)
Examensarbetets titel: Kun(d)skapsintensivt arbete - Ledarskap och motivation i en kundnära kunskapsintensiv organisation
Seminariedatum: 15 januari 2026
Kurs: FEKH49 - Examensarbete i organisation på kandidatnivå, 15 högskolepoäng
Författare: Filippa Kapoor Åberg och Sakarias Moberg
Handledare: Stefan Sveningsson
Fem nyckelord: Kunskapsintensiv verksamhet, kundstyrning, ledarskap, motivation, psykologisk trygghet
Forskningsfrågor: Hur formas ledarskap, organisatorisk struktur och relationer i en kunskapsintensiv verksamhet där kundrelation har starkt inflytande?
Syfte: Syftet med denna studie är att undersöka hur organisation och relationer formas på ett kunskapsintensivt företag, när kunder har ett stort inflytande över arbetets form i den konkurrerande omvärlden.
Litteraturgenomgång: Litteraturgenomgången utgår från tidigare relevanta teorier och begrepp om kunskapsintensiva organisationer, kundstyrning, motivation och ledarskap för att bidra till förståelse för studiens område.
Metod: En kvalitativ, semistrukturerad intervjustudie med 8 anställda på ett mindre kunskapsintensivt konsultföretag (cirka 25-30 anställda). Studien utförs genom en abduktiv ansats med induktiva inslag samt tar en socialkonstruktionistisk utgångspunkt.
Resultat: Resultatet visar hur kundrelationer påverkar organisationen och arbetet i kunskapsintensiva verksamheten, där ledarskap och bonussystem påverkar motivation, samarbete och psykologisk trygghet.
Slutsats: Kundstyrning i kunskapsintensiva verksamheter ställer särskilda krav på ledarskap för att upprätthålla motivation och psykologisk trygghet. Detta skapar en efterfrågan på ett mer vertikalt, pedagogiskt och psykoterapeutiskt ledarskap, i verksamheten. (Less)
Abstract
Title: Knowledge(client) intensive work - Leadership and Motivation in a client-centered knowledge-intensive firm
Seminar Date: 15th January 2026
Course: FEKH49 - Bachelor’s degree thesis in Management and Organization, 15 credits.
Authors: Filippa Kapoor Åberg and Sakarias Moberg
Supervisor: Stefan Sveningsson
Five Keywords: Knowledge-intensive firms, Client control, leadership, motivation, psychological safety.
Research Questions: How are leadership, organizational structure and relationships shaped in a knowledge-intensive firm where client relationships exert strong influence?
Purpose: The purpose of this study is to examine how organizational structures and relationships are shaped in a knowledge-intensive firm when clients... (More)
Title: Knowledge(client) intensive work - Leadership and Motivation in a client-centered knowledge-intensive firm
Seminar Date: 15th January 2026
Course: FEKH49 - Bachelor’s degree thesis in Management and Organization, 15 credits.
Authors: Filippa Kapoor Åberg and Sakarias Moberg
Supervisor: Stefan Sveningsson
Five Keywords: Knowledge-intensive firms, Client control, leadership, motivation, psychological safety.
Research Questions: How are leadership, organizational structure and relationships shaped in a knowledge-intensive firm where client relationships exert strong influence?
Purpose: The purpose of this study is to examine how organizational structures and relationships are shaped in a knowledge-intensive firm when clients exert significant influence over the form of work in a competitive environment.
Literature review: The literature review draws on relevant theories and concepts related to knowledge-intensive firms, client control, motivation, and leadership in order to contribute to an understanding of the study’s field.
Method: A qualitative, semi-structured interview study was conducted with eight employees at a small knowledge-intensive consulting firm (approximately 25–30 employees). The study adopts an abductive approach with some inductive elements and is grounded in a social constructionist perspective.
Results: The results show how client relationships influence the organization and work in the knowledge-intensive firm, where leadership and bonus systems affect motivation, collaboration and psychological safety.
Conclusion: Client control in knowledge-intensive firms places specific demands on leadership in order to maintain motivation and psychological safety. This creates a need for a more vertical, pedagogical and psychotherapeutic, form of leadership within the organization. (Less)
Please use this url to cite or link to this publication:
author
Kapoor Åberg, Filippa LU and Moberg, Sakarias LU
supervisor
organization
course
FEKH49 20252
year
type
M2 - Bachelor Degree
subject
language
Swedish
id
9221449
date added to LUP
2026-02-04 09:34:26
date last changed
2026-02-04 09:34:26
@misc{9221449,
  abstract     = {{Title: Knowledge(client) intensive work - Leadership and Motivation in a client-centered knowledge-intensive firm
Seminar Date: 15th January 2026
Course: FEKH49 - Bachelor’s degree thesis in Management and Organization, 15 credits.
Authors: Filippa Kapoor Åberg and Sakarias Moberg
Supervisor: Stefan Sveningsson
Five Keywords: Knowledge-intensive firms, Client control, leadership, motivation, psychological safety.
Research Questions: How are leadership, organizational structure and relationships shaped in a knowledge-intensive firm where client relationships exert strong influence? 
Purpose: The purpose of this study is to examine how organizational structures and relationships are shaped in a knowledge-intensive firm when clients exert significant influence over the form of work in a competitive environment.
Literature review: The literature review draws on relevant theories and concepts related to knowledge-intensive firms, client control, motivation, and leadership in order to contribute to an understanding of the study’s field.
Method: A qualitative, semi-structured interview study was conducted with eight employees at a small knowledge-intensive consulting firm (approximately 25–30 employees). The study adopts an abductive approach with some inductive elements and is grounded in a social constructionist perspective.
Results: The results show how client relationships influence the organization and work in the knowledge-intensive firm, where leadership and bonus systems affect motivation, collaboration and psychological safety.
Conclusion: Client control in knowledge-intensive firms places specific demands on leadership in order to maintain motivation and psychological safety. This creates a need for a more vertical, pedagogical and psychotherapeutic, form of leadership within the organization.}},
  author       = {{Kapoor Åberg, Filippa and Moberg, Sakarias}},
  language     = {{swe}},
  note         = {{Student Paper}},
  title        = {{Kun(d)skapsintensivt arbete - Ledarskap och motivation i en kundnära kunskapsintensiv organisation}},
  year         = {{2026}},
}