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2022
Mark How an open and encouraging approach to customer complaints can reduce churn - An experimental study focused on customer interactions in SaaS companies followed a service failure
Jönsson, Tobias ^LU ; Jönsson, Gabriel ^LU and Nilsson, Elias ^LU (2022) FEKH29 20212
Department of Business Administration
- Bach. Degree
2020
Mark Med huvudet bland molnen En undersökning av beslutsfattares medvetenhet kring informationssäkerhet vid användning av SaaS i affärsverksamhet
Bengtsson, Axel ^LU and Blad, Eddie (2020) SYSK16 20191
Department of Informatics
- Bach. Degree
2014
Mark Software as a Service - En studie om IT-beslutsfattares förhållningssätt till tillgänglighet,drift och kostnad.
Hagelin, John ; Rundgren, Calle and Nilsson, Christoffer ^LU (2014) SYSK02 20141
Department of Informatics
- Bach. Degree
2009
Mark CRM: Software as a Service versus On-premise – benefits and drawbacks
Ratametha, Thanawin and Veeragandham, Manasa (2009)
Department of Informatics
- Master (One yr)

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