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Customization and problem solving - strategic consequences from a competence perspective

Johansson, Magnus LU (2006) Strategic Management Society International Conference, 2006
Abstract
The paper deals with the changes to the competence set of manufacturing organizations moving towards offerings with a high degree of customization and problem solving efforts. Preliminary findings are presented that imply that firms with the above strategic focus integrate in-depth technical competences and sales related competences in their customer interaction interfaces. Furthermore, customer projects in these organizations draw from a wide array of internal competence sets and also utilize craftsmanship in manufacturing in order to enable customization. These organizational characteristics make it possible to create new valuable delivery concepts through the technical competence and problem solving ability within the available... (More)
The paper deals with the changes to the competence set of manufacturing organizations moving towards offerings with a high degree of customization and problem solving efforts. Preliminary findings are presented that imply that firms with the above strategic focus integrate in-depth technical competences and sales related competences in their customer interaction interfaces. Furthermore, customer projects in these organizations draw from a wide array of internal competence sets and also utilize craftsmanship in manufacturing in order to enable customization. These organizational characteristics make it possible to create new valuable delivery concepts through the technical competence and problem solving ability within the available flexibility of the organization. (Less)
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conference name
Strategic Management Society International Conference, 2006
language
English
LU publication?
yes
id
81350fb2-9d0c-4daa-abb7-e8312d528166 (old id 1385323)
date added to LUP
2009-04-20 12:27:16
date last changed
2016-07-14 15:49:35
@misc{81350fb2-9d0c-4daa-abb7-e8312d528166,
  abstract     = {The paper deals with the changes to the competence set of manufacturing organizations moving towards offerings with a high degree of customization and problem solving efforts. Preliminary findings are presented that imply that firms with the above strategic focus integrate in-depth technical competences and sales related competences in their customer interaction interfaces. Furthermore, customer projects in these organizations draw from a wide array of internal competence sets and also utilize craftsmanship in manufacturing in order to enable customization. These organizational characteristics make it possible to create new valuable delivery concepts through the technical competence and problem solving ability within the available flexibility of the organization.},
  author       = {Johansson, Magnus},
  language     = {eng},
  title        = {Customization and problem solving - strategic consequences from a competence perspective},
  year         = {2006},
}