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Co-evolution and Contradiction: A Diamond Model of Designer-User Interaction

Pahl, Anja-Karina and Newnes, Linda B. (2007) In Use and Redesign in IS: Double Helix Relationships? p.127-202
Abstract
This paper explores how the Engineering Design process might balance

conflicting constraints of technical product design and the social demands

of users. Building on a generic 2D map for innovation in design

from the author’s previous work, a prototype 3D Diamond Model is

presented to help structure conversations between Designers and Users

– or indeed any other group with apparently opposing aims. In theory,

the model draws on the structure of Buddhism (in particular the Mandala

of the Five Buddha Families) and managerial cybernetics (in particular

Beer’s Viable System Model and his Team Syntegrity protocol),

to establish how one’s worldview might evolve and... (More)
This paper explores how the Engineering Design process might balance

conflicting constraints of technical product design and the social demands

of users. Building on a generic 2D map for innovation in design

from the author’s previous work, a prototype 3D Diamond Model is

presented to help structure conversations between Designers and Users

– or indeed any other group with apparently opposing aims. In theory,

the model draws on the structure of Buddhism (in particular the Mandala

of the Five Buddha Families) and managerial cybernetics (in particular

Beer’s Viable System Model and his Team Syntegrity protocol),

to establish how one’s worldview might evolve and how a common

worldview for two teams can be determined. In practise, a Facilitator or

Researcher helps Designers and Users achieve their respective aims,

and develop a common one. When a common worldview is achieved,

conversations and activities can become mutually informing, coevolving

and emotionally satisfactory at both the individual and team

levels. (Less)
Please use this url to cite or link to this publication:
author
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
cybernetics, phenomenology, Buddhism, Innovation, co-evolution, VSM, Team Syntegrity
in
Use and Redesign in IS: Double Helix Relationships?
editor
Nissen, Hans-Erik; Bednar, Peter and Welch, Christine
pages
127 - 202
publisher
Informing Science Press
external identifiers
  • Scopus:38349016847
ISBN
978-1932886054
language
English
LU publication?
no
id
bd7517c0-0cbd-4ead-9098-97b13cdc28ed (old id 1486910)
date added to LUP
2009-10-12 11:00:39
date last changed
2016-10-13 04:41:08
@misc{bd7517c0-0cbd-4ead-9098-97b13cdc28ed,
  abstract     = {This paper explores how the Engineering Design process might balance<br/><br>
conflicting constraints of technical product design and the social demands<br/><br>
of users. Building on a generic 2D map for innovation in design<br/><br>
from the author’s previous work, a prototype 3D Diamond Model is<br/><br>
presented to help structure conversations between Designers and Users<br/><br>
– or indeed any other group with apparently opposing aims. In theory,<br/><br>
the model draws on the structure of Buddhism (in particular the Mandala<br/><br>
of the Five Buddha Families) and managerial cybernetics (in particular<br/><br>
Beer’s Viable System Model and his Team Syntegrity protocol),<br/><br>
to establish how one’s worldview might evolve and how a common<br/><br>
worldview for two teams can be determined. In practise, a Facilitator or<br/><br>
Researcher helps Designers and Users achieve their respective aims,<br/><br>
and develop a common one. When a common worldview is achieved,<br/><br>
conversations and activities can become mutually informing, coevolving<br/><br>
and emotionally satisfactory at both the individual and team<br/><br>
levels.},
  author       = {Pahl, Anja-Karina and Newnes, Linda B.},
  editor       = {Nissen, Hans-Erik and Bednar, Peter and Welch, Christine},
  isbn         = {978-1932886054},
  keyword      = {cybernetics,phenomenology,Buddhism,Innovation,co-evolution,VSM,Team Syntegrity},
  language     = {eng},
  pages        = {127--202},
  publisher    = {ARRAY(0xc5686c0)},
  series       = {Use and Redesign in IS: Double Helix Relationships?},
  title        = {Co-evolution and Contradiction: A Diamond Model of Designer-User Interaction},
  year         = {2007},
}