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From Crew Resource Management to Operational Resilience

Bergström, Johan LU ; Henriqson, Eder and Dahlström, Nicklas LU (2011) Resilience Engineering Symposium, 2011 In [Host publication title missing] p.36-42
Abstract
This paper questions the correspondance between resilience engineering theory and the theoretical fundaments of traditional CRM training, with its related behavior assessments. Reviewing the theoretical roots of CRM it is concluded that such concepts are rather founded in the information processing paradigm hiding the complexities of adaption to rapidly changing situations. An alternative approach to team training and team performance assessment, called Operational Resilience, is introduced. Operational Resilience is rooted in complexity theory and in theorizing cognition as a distributed phenomenon. The most important principles of Operational Resilinece are the focus on processes of coordination and control rather than behaviors,... (More)
This paper questions the correspondance between resilience engineering theory and the theoretical fundaments of traditional CRM training, with its related behavior assessments. Reviewing the theoretical roots of CRM it is concluded that such concepts are rather founded in the information processing paradigm hiding the complexities of adaption to rapidly changing situations. An alternative approach to team training and team performance assessment, called Operational Resilience, is introduced. Operational Resilience is rooted in complexity theory and in theorizing cognition as a distributed phenomenon. The most important principles of Operational Resilinece are the focus on processes of coordination and control rather than behaviors, analysis of emergent interactions in multi-professional settings, focus on local production of meaning instead of normative accounts of situation awareness (or similar constructions), and finally analysing how to bridge the gaps caused by the inherent system complexity instead of counting and categorizing errors. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
in
[Host publication title missing]
editor
Hollnagel, Erik; Rigaud, Eric and Besnard, Denis
pages
7 pages
publisher
Collection Sciences Économiques, Presses des Mines
conference name
Resilience Engineering Symposium, 2011
ISBN
978-2-911256-47-9
language
English
LU publication?
yes
id
1ca71ad7-ed87-46ed-b809-2e10b60db6fa (old id 1976598)
date added to LUP
2011-06-13 11:38:54
date last changed
2016-07-15 10:11:12
@misc{1ca71ad7-ed87-46ed-b809-2e10b60db6fa,
  abstract     = {This paper questions the correspondance between resilience engineering theory and the theoretical fundaments of traditional CRM training, with its related behavior assessments. Reviewing the theoretical roots of CRM it is concluded that such concepts are rather founded in the information processing paradigm hiding the complexities of adaption to rapidly changing situations. An alternative approach to team training and team performance assessment, called Operational Resilience, is introduced. Operational Resilience is rooted in complexity theory and in theorizing cognition as a distributed phenomenon. The most important principles of Operational Resilinece are the focus on processes of coordination and control rather than behaviors, analysis of emergent interactions in multi-professional settings, focus on local production of meaning instead of normative accounts of situation awareness (or similar constructions), and finally analysing how to bridge the gaps caused by the inherent system complexity instead of counting and categorizing errors.},
  author       = {Bergström, Johan and Henriqson, Eder and Dahlström, Nicklas},
  editor       = {Hollnagel, Erik and Rigaud, Eric and Besnard, Denis},
  isbn         = {978-2-911256-47-9},
  language     = {eng},
  pages        = {36--42},
  publisher    = {ARRAY(0xa6c3380)},
  series       = {[Host publication title missing]},
  title        = {From Crew Resource Management to Operational Resilience},
  year         = {2011},
}