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Rethinking User Involvement in the Front End of Healthcare Innovation

Bill, Susanna LU ; van Helleputte, Jan; Häglund, Fredrik LU ; Larsson, Andreas LU ; Olsson, Annika LU and Sjölund, Fredrik (2011) 18th International Product Development Management Conference
Abstract
The purpose of this paper is to share insights from an empirical study within the Swedish healthcare system, based on a case study of the largest business unit of a Swedish medical technology company and its key customer segment. The study involving a Swedish medical technology company and three Swedish hospitals indicates need to move away from an archetypical, largely homogeneous view of the user, towards a more flexible, heterogeneous user perspective. Following from that insight the paper outlines a preliminary model aimed at improving the conditions of the firm for user involvement in the front end of healthcare innovation. In the proposed model, different users are brought to the foreground in different parts of the front-end... (More)
The purpose of this paper is to share insights from an empirical study within the Swedish healthcare system, based on a case study of the largest business unit of a Swedish medical technology company and its key customer segment. The study involving a Swedish medical technology company and three Swedish hospitals indicates need to move away from an archetypical, largely homogeneous view of the user, towards a more flexible, heterogeneous user perspective. Following from that insight the paper outlines a preliminary model aimed at improving the conditions of the firm for user involvement in the front end of healthcare innovation. In the proposed model, different users are brought to the foreground in different parts of the front-end innovation process. The research performed aimed at putting the business unit in a more beneficial position to involve users in the front end of innovation by increasing their understanding of a) which user types they actually have access to, b) which roles that different user types may take in the various stages of the innovation front-end. (Less)
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author
organization
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type
Contribution to conference
publication status
published
subject
keywords
innovation engineering, innovationsteknik, user involvement, healthcare innovation, fuzzy front end, medical technology, lead users, product development, IPDM
conference name
18th International Product Development Management Conference
language
English
LU publication?
yes
id
b20c3ca1-04a3-4f10-81e2-f33e210e87cb (old id 3460571)
date added to LUP
2013-02-14 14:01:05
date last changed
2016-04-16 12:11:37
@misc{b20c3ca1-04a3-4f10-81e2-f33e210e87cb,
  abstract     = {The purpose of this paper is to share insights from an empirical study within the Swedish healthcare system, based on a case study of the largest business unit of a Swedish medical technology company and its key customer segment. The study involving a Swedish medical technology company and three Swedish hospitals indicates need to move away from an archetypical, largely homogeneous view of the user, towards a more flexible, heterogeneous user perspective. Following from that insight the paper outlines a preliminary model aimed at improving the conditions of the firm for user involvement in the front end of healthcare innovation. In the proposed model, different users are brought to the foreground in different parts of the front-end innovation process. The research performed aimed at putting the business unit in a more beneficial position to involve users in the front end of innovation by increasing their understanding of a) which user types they actually have access to, b) which roles that different user types may take in the various stages of the innovation front-end.},
  author       = {Bill, Susanna and van Helleputte, Jan and Häglund, Fredrik and Larsson, Andreas and Olsson, Annika and Sjölund, Fredrik},
  keyword      = {innovation engineering,innovationsteknik,user involvement,healthcare innovation,fuzzy front end,medical technology,lead users,product development,IPDM},
  language     = {eng},
  title        = {Rethinking User Involvement in the Front End of Healthcare Innovation},
  year         = {2011},
}