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The spatiality of trust: Antecedents of trust and the role of face-to-face contacts

Nilsson, Magnus LU and Mattes, Jannika LU (2013) In CIRCLE electronic working paper series
Abstract
In this paper we analyze how the spatiality of interactions influences trust creation in multi-site corporate innovation projects. By drawing on insights from the discussion on initial and gradual trust and connecting them to contributions from the field of economic geography, we examine different antecedents of trust and their dependence on face-to-face interaction. We thereby illustrate the complexity of initial and gradual trust creation and the interplay between personality traits, group-based similarities, situational and institutional factors, reputational inference, and personal interaction as trust antecedents. We can show that the speed and level of resilient trust creation is decisively influenced by the frequency and duration of... (More)
In this paper we analyze how the spatiality of interactions influences trust creation in multi-site corporate innovation projects. By drawing on insights from the discussion on initial and gradual trust and connecting them to contributions from the field of economic geography, we examine different antecedents of trust and their dependence on face-to-face interaction. We thereby illustrate the complexity of initial and gradual trust creation and the interplay between personality traits, group-based similarities, situational and institutional factors, reputational inference, and personal interaction as trust antecedents. We can show that the speed and level of resilient trust creation is decisively influenced by the frequency and duration of face-to-face exchange between key project actors. The empirical insights are based on two qualitative case studies on specific innovation projects in multinational companies.

Our findings stress the need to incorporate space as a facilitating factor in the analysis of trust development. (Less)
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author
organization
publishing date
type
Working Paper
publication status
published
subject
keywords
Trust, proximity, face-to-face, project work, MNC
in
CIRCLE electronic working paper series
issue
16
pages
41 pages
publisher
Centre for Innovation, Research and Competence in the Learning Economy (CIRCLE)
language
English
LU publication?
yes
id
dc68898f-2cd0-4d69-9e9f-4e1aedc46737 (old id 4858517)
alternative location
http://www.circle.lu.se/upload/CIRCLE/workingpapers/201316_Nilsson_Mattes.pdf
date added to LUP
2014-12-15 18:02:43
date last changed
2016-04-20 13:35:03
@misc{dc68898f-2cd0-4d69-9e9f-4e1aedc46737,
  abstract     = {In this paper we analyze how the spatiality of interactions influences trust creation in multi-site corporate innovation projects. By drawing on insights from the discussion on initial and gradual trust and connecting them to contributions from the field of economic geography, we examine different antecedents of trust and their dependence on face-to-face interaction. We thereby illustrate the complexity of initial and gradual trust creation and the interplay between personality traits, group-based similarities, situational and institutional factors, reputational inference, and personal interaction as trust antecedents. We can show that the speed and level of resilient trust creation is decisively influenced by the frequency and duration of face-to-face exchange between key project actors. The empirical insights are based on two qualitative case studies on specific innovation projects in multinational companies.<br/><br>
Our findings stress the need to incorporate space as a facilitating factor in the analysis of trust development.},
  author       = {Nilsson, Magnus and Mattes, Jannika},
  keyword      = {Trust,proximity,face-to-face,project work,MNC},
  language     = {eng},
  number       = {16},
  pages        = {41},
  publisher    = {ARRAY(0xac6ee70)},
  series       = {CIRCLE electronic working paper series},
  title        = {The spatiality of trust: Antecedents of trust and the role of face-to-face contacts},
  year         = {2013},
}