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Mellan handläggare och administratör - Om Försäkringskassans personliga handläggare och yrkesrollens svåra balans

Schenk, Anett LU (2015) In Research Reports in Social Work 2015:2.
Abstract
The personal administrative officer (personlig handläggare) is a new professional role that recently has been introduced by the Swedish National Social Insurance Agency (Försäkringskassan). This report concerns how this professional role is interpreted – covering both the official definition of the National Social Insurance Agency and the individual interpretations of the administrative officers working in this professional role. A look at the official definition and how it is communicated by the Social Insurance Agency reveals some inconsistencies: Firstly, the professional role appears to be designed as a rather administrative role in contrast to what job-advertisement and the recruiting process may suggest. Secondly, interviews with... (More)
The personal administrative officer (personlig handläggare) is a new professional role that recently has been introduced by the Swedish National Social Insurance Agency (Försäkringskassan). This report concerns how this professional role is interpreted – covering both the official definition of the National Social Insurance Agency and the individual interpretations of the administrative officers working in this professional role. A look at the official definition and how it is communicated by the Social Insurance Agency reveals some inconsistencies: Firstly, the professional role appears to be designed as a rather administrative role in contrast to what job-advertisement and the recruiting process may suggest. Secondly, interviews with personal administrative officers show that the new professional role is perceived as a continuation of the previous professional role rehabilitation coordinator rather than an entirely new role. The interviewed personal administrative officers mentioned the ability “to read a person” and to put the client’s interest in focus as key elements of their professional role – hence highlighting value discretion rather than rule or task discretion. However, they also experienced that the recent working situation – e.g. administrative workload – pushed them towards a more bureaucratic role than they had expected. All together, the interviews indicate that the professional role of a personal administrative officer is interpreted quite differently by the holders of this role on the one side and by the Social Insurance Agency on the other side – a situation that may cause problems when it comes to efficiency and the legal rights of the clients. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Book/Report
publication status
published
subject
keywords
yrkesroll, Försäkringskassan, personlig handläggare, professionell norm, byråkratisk norm, handlingsutrymme, Swedish National Social Insurance Agency, professional role, Lipsky
in
Research Reports in Social Work
volume
2015:2
pages
63 pages
publisher
Lund University, School of Social Work
ISBN
978-91-7623-582-9
language
Swedish
LU publication?
yes
id
d9fcd26d-e24c-419f-9935-9f854c113f39 (old id 8230152)
alternative location
http://www.soch.lu.se/sites/soch.lu.se/files/rrsw15-2.pdf
date added to LUP
2015-11-26 08:14:31
date last changed
2016-04-16 07:26:48
@misc{d9fcd26d-e24c-419f-9935-9f854c113f39,
  abstract     = {The personal administrative officer (personlig handläggare) is a new professional role that recently has been introduced by the Swedish National Social Insurance Agency (Försäkringskassan). This report concerns how this professional role is interpreted – covering both the official definition of the National Social Insurance Agency and the individual interpretations of the administrative officers working in this professional role. A look at the official definition and how it is communicated by the Social Insurance Agency reveals some inconsistencies: Firstly, the professional role appears to be designed as a rather administrative role in contrast to what job-advertisement and the recruiting process may suggest. Secondly, interviews with personal administrative officers show that the new professional role is perceived as a continuation of the previous professional role rehabilitation coordinator rather than an entirely new role. The interviewed personal administrative officers mentioned the ability “to read a person” and to put the client’s interest in focus as key elements of their professional role – hence highlighting value discretion rather than rule or task discretion. However, they also experienced that the recent working situation – e.g. administrative workload – pushed them towards a more bureaucratic role than they had expected. All together, the interviews indicate that the professional role of a personal administrative officer is interpreted quite differently by the holders of this role on the one side and by the Social Insurance Agency on the other side – a situation that may cause problems when it comes to efficiency and the legal rights of the clients.},
  author       = {Schenk, Anett},
  isbn         = {978-91-7623-582-9},
  keyword      = {yrkesroll,Försäkringskassan,personlig handläggare,professionell norm,byråkratisk norm,handlingsutrymme,Swedish National Social Insurance Agency,professional role,Lipsky},
  language     = {swe},
  pages        = {63},
  publisher    = {ARRAY(0xb105240)},
  series       = {Research Reports in Social Work},
  title        = {Mellan handläggare och administratör - Om Försäkringskassans personliga handläggare och yrkesrollens svåra balans},
  volume       = {2015:2},
  year         = {2015},
}