”Hoppas jag inte glömt nått!” – En analys av informationsprocesser inom kunskapsintensiva tjänsteorganisationer
(2010)Department of Service Studies
- Abstract
- Title: “I hope I didn’t forget anything!” An analyze of information processes within knowledge intensive service organizations. Level: Master thesis in Service Management (15 credits) at Campus Helsingborg, Lund University. Keywords: Information process, communication, boundary-spanning work, healthcare, medical record, computer system and customer perspective. Authors: Ninni Cronberg, Linn Haugen and Åsa Hellman. Advisors: Lars Nordgren and Jan E Persson. Research question: How and in which way is it problematical to create a well functioning information process within a knowledge intensive service organization? Purpose: The purpose of the paper is to analyze the information processes within knowledge intensive service organizations. We... (More)
- Title: “I hope I didn’t forget anything!” An analyze of information processes within knowledge intensive service organizations. Level: Master thesis in Service Management (15 credits) at Campus Helsingborg, Lund University. Keywords: Information process, communication, boundary-spanning work, healthcare, medical record, computer system and customer perspective. Authors: Ninni Cronberg, Linn Haugen and Åsa Hellman. Advisors: Lars Nordgren and Jan E Persson. Research question: How and in which way is it problematical to create a well functioning information process within a knowledge intensive service organization? Purpose: The purpose of the paper is to analyze the information processes within knowledge intensive service organizations. We will discuss which impact the process theory, communication and boundary-spanning work have on an organizations information processes. Methodology: The paper is based on a patient’s story that illustrates our subject. We have analyzed previous research and collected empirical material with two different approaches; survey and interview. Based on this we have compared, discussed and analyzed the results in our conclusion. Conclusions: The result indicates that there is a lack of a Service Management perspective within information processes. We believe it is necessary to apply a customer perspective on processes to generate a value adding service. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/1737520
- author
- Cronberg, Ninni ; Hellman, Åsa and Haugen, Linn
- supervisor
- organization
- year
- 2010
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- informationsprocess, kommunikation, gränsöverskridande arbete, sjukvård, journalhantering, datasystem och kundperspektiv
- language
- Swedish
- id
- 1737520
- date added to LUP
- 2010-12-09 00:00:00
- date last changed
- 2018-10-18 10:14:46
@misc{1737520,
abstract = {{Title: “I hope I didn’t forget anything!” An analyze of information processes within knowledge intensive service organizations. Level: Master thesis in Service Management (15 credits) at Campus Helsingborg, Lund University. Keywords: Information process, communication, boundary-spanning work, healthcare, medical record, computer system and customer perspective. Authors: Ninni Cronberg, Linn Haugen and Åsa Hellman. Advisors: Lars Nordgren and Jan E Persson. Research question: How and in which way is it problematical to create a well functioning information process within a knowledge intensive service organization? Purpose: The purpose of the paper is to analyze the information processes within knowledge intensive service organizations. We will discuss which impact the process theory, communication and boundary-spanning work have on an organizations information processes. Methodology: The paper is based on a patient’s story that illustrates our subject. We have analyzed previous research and collected empirical material with two different approaches; survey and interview. Based on this we have compared, discussed and analyzed the results in our conclusion. Conclusions: The result indicates that there is a lack of a Service Management perspective within information processes. We believe it is necessary to apply a customer perspective on processes to generate a value adding service.}},
author = {{Cronberg, Ninni and Hellman, Åsa and Haugen, Linn}},
language = {{swe}},
note = {{Student Paper}},
title = {{”Hoppas jag inte glömt nått!” – En analys av informationsprocesser inom kunskapsintensiva tjänsteorganisationer}},
year = {{2010}},
}