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Information Technology in Internal Business Partnering: A Case Study at a Major Swedish Truck Manufacturer

Olofsson, Henrik LU (2014) INFM10 20141
Department of Informatics
Abstract (Swedish)
In this study I explore the field of internal business partnering (IBP) and how IT is utilized in supporting these efforts and in supporting an increased awareness. I furthermore explore what the current limitations of today's technology are, and finally, in addition, study a specific collaborative tool, namely a word processing template, and how this should be developed to maximize communication quality within IBP. This research is based on a case study at a major Swedish truck, bus, and industrial and marine engine manufacturer. Here I have spent roughly six weeks with a standardization workgroup who collaboratively works with several different other departments, and explored these partnerships, what tools are used, what limitations... (More)
In this study I explore the field of internal business partnering (IBP) and how IT is utilized in supporting these efforts and in supporting an increased awareness. I furthermore explore what the current limitations of today's technology are, and finally, in addition, study a specific collaborative tool, namely a word processing template, and how this should be developed to maximize communication quality within IBP. This research is based on a case study at a major Swedish truck, bus, and industrial and marine engine manufacturer. Here I have spent roughly six weeks with a standardization workgroup who collaboratively works with several different other departments, and explored these partnerships, what tools are used, what limitations exist, and how the specific template used for standards could be developed to increase communication quality. My findings are that IT supports IBP efforts through being a communication interface, where information is made easily available and distributed, making sure that the right people have the right information. IT furthermore has the potential to increase resource and asset awareness which positively affects value awareness. The limitation of IT is that it is unable to substitute the personal component of both push and personal contact. Finally, I conclude that the design of word processing templates needs to be focused on users in mind, and that efficiency is the main priority. I also conclude with a ranking of important components that affect the successfulness of collaborative tools - in this case the template. (Less)
Please use this url to cite or link to this publication:
author
Olofsson, Henrik LU
supervisor
organization
course
INFM10 20141
year
type
H1 - Master's Degree (One Year)
subject
keywords
Internal Business Partnering, Business Partnering, Awareness, IT, Communication Quality, Information Layout, Word Processing Template, Value
report number
INF14-024
language
English
id
4466213
date added to LUP
2014-06-23 14:07:10
date last changed
2014-06-23 14:07:10
@misc{4466213,
  abstract     = {{In this study I explore the field of internal business partnering (IBP) and how IT is utilized in supporting these efforts and in supporting an increased awareness. I furthermore explore what the current limitations of today's technology are, and finally, in addition, study a specific collaborative tool, namely a word processing template, and how this should be developed to maximize communication quality within IBP. This research is based on a case study at a major Swedish truck, bus, and industrial and marine engine manufacturer. Here I have spent roughly six weeks with a standardization workgroup who collaboratively works with several different other departments, and explored these partnerships, what tools are used, what limitations exist, and how the specific template used for standards could be developed to increase communication quality. My findings are that IT supports IBP efforts through being a communication interface, where information is made easily available and distributed, making sure that the right people have the right information. IT furthermore has the potential to increase resource and asset awareness which positively affects value awareness. The limitation of IT is that it is unable to substitute the personal component of both push and personal contact. Finally, I conclude that the design of word processing templates needs to be focused on users in mind, and that efficiency is the main priority. I also conclude with a ranking of important components that affect the successfulness of collaborative tools - in this case the template.}},
  author       = {{Olofsson, Henrik}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Information Technology in Internal Business Partnering: A Case Study at a Major Swedish Truck Manufacturer}},
  year         = {{2014}},
}