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Servicebemötandet för kundlojalitet -Exemplet svensk dagligvaruhandel

Hallbäck, Martin LU and Åberg, Patrick LU (2015) KSKK01 20151
Department of Service Studies
Please use this url to cite or link to this publication:
author
Hallbäck, Martin LU and Åberg, Patrick LU
supervisor
organization
course
KSKK01 20151
year
type
M2 - Bachelor Degree
subject
keywords
Servicebemötande, kundtillfredsställelse, kundlojalitet, lönsamhet, relations- marknadsföring, service-recovery.
language
Swedish
id
7852937
date added to LUP
2015-09-02 15:48:53
date last changed
2015-09-02 15:48:53
@misc{7852937,
  author       = {{Hallbäck, Martin and Åberg, Patrick}},
  language     = {{swe}},
  note         = {{Student Paper}},
  title        = {{Servicebemötandet för kundlojalitet -Exemplet svensk dagligvaruhandel}},
  year         = {{2015}},
}