Capturing Ideas in Retail Chains - A Case Study of Telia Company
(2016) BUSN68 20161Department of Business Administration
- Abstract
- Title: Capturing Ideas in Retail Chains - A Case Study of Telia Company
Seminar date: May 30 2016
Course: BUSN68 Degree Project in Accounting and Management Control
Authors: Lotta Fahlander and Cecilia Prior
Advisor: Mattias Haraldsson
Five key words: Management Control Systems, Innovation, Retail, Idea Capturing, Suggestion Systems
Purpose: The purpose of the thesis is to describe and analyze how management control systems can be used in a retail chain to support the transformation of the employees’ creativeness at store level into innovation.
Methodology: A qualitative single case study of a Swedish retail chain was performed. Data was collected by conducting interviews with the management and store... (More) - Title: Capturing Ideas in Retail Chains - A Case Study of Telia Company
Seminar date: May 30 2016
Course: BUSN68 Degree Project in Accounting and Management Control
Authors: Lotta Fahlander and Cecilia Prior
Advisor: Mattias Haraldsson
Five key words: Management Control Systems, Innovation, Retail, Idea Capturing, Suggestion Systems
Purpose: The purpose of the thesis is to describe and analyze how management control systems can be used in a retail chain to support the transformation of the employees’ creativeness at store level into innovation.
Methodology: A qualitative single case study of a Swedish retail chain was performed. Data was collected by conducting interviews with the management and store personnel.
Theoretical perspectives: The theoretical perspectives include innovation concepts and supporting management control systems. The central part of the theoretical framework has a practical orientation and regards how management control systems can be used to capturing ideas.
Empirical foundations: The empirical foundation is based on documents and interviews. The results are divided in two sections, starting with the management’s view, followed by the regional manager and store personnel’s perception.
Conclusions: The findings of the study indicate that it is essential that the management clearly identifies and communicates the scope of what kinds of ideas the retail chain wants to capture. A wide scope targeting incremental ideas, underpinned by cultural support seems to result in relevant ideas. In addition, to capture pre-processed ideas, formal support that enables discussions and connects different sources seems to be of particular importance. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/8886804
- author
- Olsson Fahlander, Lotta LU and Prior, Cecilia LU
- supervisor
- organization
- course
- BUSN68 20161
- year
- 2016
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- Management Control Systems, Innovation, Retail, Idea Capturing, Suggestion Systems
- language
- English
- id
- 8886804
- date added to LUP
- 2016-08-22 14:09:19
- date last changed
- 2016-08-22 14:09:19
@misc{8886804,
abstract = {{Title: Capturing Ideas in Retail Chains - A Case Study of Telia Company
Seminar date: May 30 2016
Course: BUSN68 Degree Project in Accounting and Management Control
Authors: Lotta Fahlander and Cecilia Prior
Advisor: Mattias Haraldsson
Five key words: Management Control Systems, Innovation, Retail, Idea Capturing, Suggestion Systems
Purpose: The purpose of the thesis is to describe and analyze how management control systems can be used in a retail chain to support the transformation of the employees’ creativeness at store level into innovation.
Methodology: A qualitative single case study of a Swedish retail chain was performed. Data was collected by conducting interviews with the management and store personnel.
Theoretical perspectives: The theoretical perspectives include innovation concepts and supporting management control systems. The central part of the theoretical framework has a practical orientation and regards how management control systems can be used to capturing ideas.
Empirical foundations: The empirical foundation is based on documents and interviews. The results are divided in two sections, starting with the management’s view, followed by the regional manager and store personnel’s perception.
Conclusions: The findings of the study indicate that it is essential that the management clearly identifies and communicates the scope of what kinds of ideas the retail chain wants to capture. A wide scope targeting incremental ideas, underpinned by cultural support seems to result in relevant ideas. In addition, to capture pre-processed ideas, formal support that enables discussions and connects different sources seems to be of particular importance.}},
author = {{Olsson Fahlander, Lotta and Prior, Cecilia}},
language = {{eng}},
note = {{Student Paper}},
title = {{Capturing Ideas in Retail Chains - A Case Study of Telia Company}},
year = {{2016}},
}