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Listeners as sensemakers: Exploring the role of strategic listening in contemporary organizations at IKEA and Tetra Pak

Watanavong, Jidapa LU (2021) SKOM12 20211
Department of Strategic Communication
Abstract (Swedish)
Communication research has identified listening as a key skill in the sensemaking process. However, little is known about the practical implementation of listening by practitioners and about its strategic values to the organization. Based on a qualitative case study with practitioners in two Scandinavian contemporary organizations, this study analyses individual micro-practice of listening and its implications on the organizing process. The results revealed that the approaches of listening follow a similar pattern, namely noticing, interpreting, and action. Furthermore, listening is identified as a critical aspect integrated in the natural process of sensemaking that generates synergy and mutual benefits. It is concluded that strategic... (More)
Communication research has identified listening as a key skill in the sensemaking process. However, little is known about the practical implementation of listening by practitioners and about its strategic values to the organization. Based on a qualitative case study with practitioners in two Scandinavian contemporary organizations, this study analyses individual micro-practice of listening and its implications on the organizing process. The results revealed that the approaches of listening follow a similar pattern, namely noticing, interpreting, and action. Furthermore, listening is identified as a critical aspect integrated in the natural process of sensemaking that generates synergy and mutual benefits. It is concluded that strategic listening in the sensemaking process facilitates conscious implementation of decision-making and planning and contributes to a collective learning environment. Thus, supportive of the conception that strategic listeners are mindful sensemakers who through their conscious listening process cultivate and balance the macrostates of organizational life. (Less)
Please use this url to cite or link to this publication:
author
Watanavong, Jidapa LU
supervisor
organization
course
SKOM12 20211
year
type
H2 - Master's Degree (Two Years)
subject
keywords
strategic organizational listening, learning organization, sensemaking, mindful-organizing
language
English
id
9051298
date added to LUP
2021-07-01 10:17:41
date last changed
2021-07-01 10:17:41
@misc{9051298,
  abstract     = {{Communication research has identified listening as a key skill in the sensemaking process. However, little is known about the practical implementation of listening by practitioners and about its strategic values to the organization. Based on a qualitative case study with practitioners in two Scandinavian contemporary organizations, this study analyses individual micro-practice of listening and its implications on the organizing process. The results revealed that the approaches of listening follow a similar pattern, namely noticing, interpreting, and action. Furthermore, listening is identified as a critical aspect integrated in the natural process of sensemaking that generates synergy and mutual benefits. It is concluded that strategic listening in the sensemaking process facilitates conscious implementation of decision-making and planning and contributes to a collective learning environment. Thus, supportive of the conception that strategic listeners are mindful sensemakers who through their conscious listening process cultivate and balance the macrostates of organizational life.}},
  author       = {{Watanavong, Jidapa}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Listeners as sensemakers: Exploring the role of strategic listening in contemporary organizations at IKEA and Tetra Pak}},
  year         = {{2021}},
}