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Shaping future communication practises using CCO perspective: A study of pandemic remote work at UNDP

Eliasson, Hanna LU (2021) SKOM12 20211
Department of Strategic Communication
Abstract
Covid-19 has forced organisations globally to shift from a physical office to a re-mote workspace overnight. One year into the pandemic, research suggests remote work could be the ‘new normal’, highlighting the need for organisations to enhance their knowledge of this practise. By investigating remote workers at the United Na-tions Development Programme (UNDP), this study aims to explore the implications of telework and how organisations can support their staff, wherever they are. Using content email analysis, qualitative interviews and diary studies, this study reveals that we cannot seamlessly transfer the office to our homes. With the physical office gone, organisations need find new ways to to tie their members to the organisation.... (More)
Covid-19 has forced organisations globally to shift from a physical office to a re-mote workspace overnight. One year into the pandemic, research suggests remote work could be the ‘new normal’, highlighting the need for organisations to enhance their knowledge of this practise. By investigating remote workers at the United Na-tions Development Programme (UNDP), this study aims to explore the implications of telework and how organisations can support their staff, wherever they are. Using content email analysis, qualitative interviews and diary studies, this study reveals that we cannot seamlessly transfer the office to our homes. With the physical office gone, organisations need find new ways to to tie their members to the organisation. Drawing on communicative constitution of organizations (CCO) theory, the four flows model holds that organisations are dependent upon specific flows of commu-nication for their existence. Exploring communication at UNDP from this perspec-tive, it is suggested that remote work has reduced opportunities for the different flows, which has impacted the existence of the organisation in the collective con-sciousness of its members. To understand the constitute power of communication in the making of the organisation, a bottom-up approach which acknowledges the vari-ous agents that partake in the communicative flows is proposed. (Less)
Please use this url to cite or link to this publication:
author
Eliasson, Hanna LU
supervisor
organization
alternative title
A CCO perspective on UNDP's pandemic remote work
course
SKOM12 20211
year
type
H2 - Master's Degree (Two Years)
subject
keywords
Remote work, CCO, organisational communication, four flows, strategic communi-cation, bottom-up approach
language
English
id
9053551
date added to LUP
2021-07-01 10:19:47
date last changed
2021-07-01 10:19:47
@misc{9053551,
  abstract     = {{Covid-19 has forced organisations globally to shift from a physical office to a re-mote workspace overnight. One year into the pandemic, research suggests remote work could be the ‘new normal’, highlighting the need for organisations to enhance their knowledge of this practise. By investigating remote workers at the United Na-tions Development Programme (UNDP), this study aims to explore the implications of telework and how organisations can support their staff, wherever they are. Using content email analysis, qualitative interviews and diary studies, this study reveals that we cannot seamlessly transfer the office to our homes. With the physical office gone, organisations need find new ways to to tie their members to the organisation. Drawing on communicative constitution of organizations (CCO) theory, the four flows model holds that organisations are dependent upon specific flows of commu-nication for their existence. Exploring communication at UNDP from this perspec-tive, it is suggested that remote work has reduced opportunities for the different flows, which has impacted the existence of the organisation in the collective con-sciousness of its members. To understand the constitute power of communication in the making of the organisation, a bottom-up approach which acknowledges the vari-ous agents that partake in the communicative flows is proposed.}},
  author       = {{Eliasson, Hanna}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Shaping future communication practises using CCO perspective: A study of pandemic remote work at UNDP}},
  year         = {{2021}},
}