“Brukare vill inte använda mobilt bank-id även om de kan och får använda det.” - Hur utvecklingen av mobilt bank-id i digitala betaltjänster påverkar stödassistenters arbete
(2022) SOPA63 20212School of Social Work
- Abstract
- In conjunction with the digital development, the use of digital payment services has increased, which entails a requirement for a mobile bank-id that not all groups in society have access to. The purpose of this study is to investigate how the modernization of payment services affects support-assistance staff from the understanding of independence in the everyday life of people with disabilities.The two research questions that are examined are "How is the work of supporting-assistance staff affected in relation with users within LSS after the use of mobile bank-id in digital payment services?" and "How do the supporting-assistance staff view the possibility of independence in the everyday life of users within LSS in connection with the use... (More)
- In conjunction with the digital development, the use of digital payment services has increased, which entails a requirement for a mobile bank-id that not all groups in society have access to. The purpose of this study is to investigate how the modernization of payment services affects support-assistance staff from the understanding of independence in the everyday life of people with disabilities.The two research questions that are examined are "How is the work of supporting-assistance staff affected in relation with users within LSS after the use of mobile bank-id in digital payment services?" and "How do the supporting-assistance staff view the possibility of independence in the everyday life of users within LSS in connection with the use of mobile bank-id in digital payment services?" The method used is a qualitative method which includes semi-structured interviews. 6 supporting-assistance were interviewed. All have worked between 8-16 years within LSS, which covers the period before and after the use of mobile bank-id in digital payment services.The results of the study are presented using text. The conclusion of the first research question is that the work of the supporting-assistance staff was affected after the introduction of mobile bank-id in digital payment services because users need more support in managing their finances with digital payment services. With the second research question it was concluded that the possibility of independence in everyday life decreases when users within LSS can not take part in the possibility of using a mobile bank-id in digital banking services. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/9077112
- author
- Gülyar, Ece LU and Marjaei, Philip
- supervisor
- organization
- course
- SOPA63 20212
- year
- 2022
- type
- M2 - Bachelor Degree
- subject
- keywords
- Mobile bank id, LSS, payment services
- language
- Swedish
- id
- 9077112
- date added to LUP
- 2022-03-18 08:44:07
- date last changed
- 2022-03-18 08:44:07
@misc{9077112,
abstract = {{In conjunction with the digital development, the use of digital payment services has increased, which entails a requirement for a mobile bank-id that not all groups in society have access to. The purpose of this study is to investigate how the modernization of payment services affects support-assistance staff from the understanding of independence in the everyday life of people with disabilities.The two research questions that are examined are "How is the work of supporting-assistance staff affected in relation with users within LSS after the use of mobile bank-id in digital payment services?" and "How do the supporting-assistance staff view the possibility of independence in the everyday life of users within LSS in connection with the use of mobile bank-id in digital payment services?" The method used is a qualitative method which includes semi-structured interviews. 6 supporting-assistance were interviewed. All have worked between 8-16 years within LSS, which covers the period before and after the use of mobile bank-id in digital payment services.The results of the study are presented using text. The conclusion of the first research question is that the work of the supporting-assistance staff was affected after the introduction of mobile bank-id in digital payment services because users need more support in managing their finances with digital payment services. With the second research question it was concluded that the possibility of independence in everyday life decreases when users within LSS can not take part in the possibility of using a mobile bank-id in digital banking services.}},
author = {{Gülyar, Ece and Marjaei, Philip}},
language = {{swe}},
note = {{Student Paper}},
title = {{“Brukare vill inte använda mobilt bank-id även om de kan och får använda det.” - Hur utvecklingen av mobilt bank-id i digitala betaltjänster påverkar stödassistenters arbete}},
year = {{2022}},
}