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Diffusion of e-health services: A qualitative study on the use of e-health services in Sweden during the pandemic

Myhrberg, Johan LU and Das, Anupriya LU (2022) INFM10 20221
Department of Informatics
Abstract
E-health services are critical for improving the quality of life and accessibility of healthcare. There have been multiple developments within e-health services, but the outbreak of the COVID-19 pandemic caused a significant increase in the use of these services, which led to faster diffusion of e-health services. A qualitative study was conducted to examine how the Swedish public healthcare system worked to diffuse e-health services during the pandemic. This study inquired seven domain experts through semi-structured interviews. The result sug-gests that the diffusion of e-health services was possible due to enhanced collaboration and communication among the public organizations, improved marketing and promotion, and fast-paced... (More)
E-health services are critical for improving the quality of life and accessibility of healthcare. There have been multiple developments within e-health services, but the outbreak of the COVID-19 pandemic caused a significant increase in the use of these services, which led to faster diffusion of e-health services. A qualitative study was conducted to examine how the Swedish public healthcare system worked to diffuse e-health services during the pandemic. This study inquired seven domain experts through semi-structured interviews. The result sug-gests that the diffusion of e-health services was possible due to enhanced collaboration and communication among the public organizations, improved marketing and promotion, and fast-paced adaptations to fit the circumstances around the COVID-19 pandemic. The study re-vealed the role of government policies, organizational issues, and financial factors that influ-ence e-health diffusion. While it is suggested that the pandemic has accelerated e-health diffu-sion, it has also decelerated the developments in e-health innovations. Future reforms in or-ganizational standards and workflow are needed to overcome the barriers of e-health diffu-sions. Moreover, the market needs to be broadened to cater to the needs of the individuals and developments in e-health must be people-centric and beneficial for the user. (Less)
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author
Myhrberg, Johan LU and Das, Anupriya LU
supervisor
organization
course
INFM10 20221
year
type
H1 - Master's Degree (One Year)
subject
keywords
e-health, diffusion, diffusion of innovation, strategies, pandemic, COVID-19
report number
INF22-20
language
English
id
9084001
date added to LUP
2022-09-07 14:24:24
date last changed
2022-09-07 14:24:24
@misc{9084001,
  abstract     = {{E-health services are critical for improving the quality of life and accessibility of healthcare. There have been multiple developments within e-health services, but the outbreak of the COVID-19 pandemic caused a significant increase in the use of these services, which led to faster diffusion of e-health services. A qualitative study was conducted to examine how the Swedish public healthcare system worked to diffuse e-health services during the pandemic. This study inquired seven domain experts through semi-structured interviews. The result sug-gests that the diffusion of e-health services was possible due to enhanced collaboration and communication among the public organizations, improved marketing and promotion, and fast-paced adaptations to fit the circumstances around the COVID-19 pandemic. The study re-vealed the role of government policies, organizational issues, and financial factors that influ-ence e-health diffusion. While it is suggested that the pandemic has accelerated e-health diffu-sion, it has also decelerated the developments in e-health innovations. Future reforms in or-ganizational standards and workflow are needed to overcome the barriers of e-health diffu-sions. Moreover, the market needs to be broadened to cater to the needs of the individuals and developments in e-health must be people-centric and beneficial for the user.}},
  author       = {{Myhrberg, Johan and Das, Anupriya}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Diffusion of e-health services: A qualitative study on the use of e-health services in Sweden during the pandemic}},
  year         = {{2022}},
}