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DESIGNING CHATBOTS FOR HIGHER EDUCATION PRACTICE

Sjöström, Jonas ; Aghaee, Nam LU orcid ; Dahlin, Maritha and Ågerfalk, Pär J. (2019)
Abstract
In this research–in–progress paper, we employ design science research to articulate design knowledge for chatbots in higher education practice. We conducted a literature review to factor previous research into the design process. In addition, we performed a content analysis of student e-mails and forum posts from four instances of a basic Java programming course. Drawing from literature and data, we present a conceptual architecture for chatbots in higher education, discuss its rationale, and provide a proof-of-concept implementation. We conclude with a discussion including tentative design recommendations and a plan for continued research.
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author
; ; and
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
host publication
Proceedings of the 2018 AIS SIGED International Conference on Information Systems Education and Research
publisher
AIS Electronic Library (AISeL)
language
English
LU publication?
no
id
0aa9d809-027e-4289-b9a1-7dc9e34f6392
alternative location
https://aisel.aisnet.org/siged2018/4/
date added to LUP
2024-11-06 00:12:21
date last changed
2025-04-04 13:56:04
@inproceedings{0aa9d809-027e-4289-b9a1-7dc9e34f6392,
  abstract     = {{In this research–in–progress paper, we employ design science research to articulate design knowledge for chatbots in higher education practice. We conducted a literature review to factor previous research into the design process. In addition, we performed a content analysis of student e-mails and forum posts from four instances of a basic Java programming course. Drawing from literature and data, we present a conceptual architecture for chatbots in higher education, discuss its rationale, and provide a proof-of-concept implementation. We conclude with a discussion including tentative design recommendations and a plan for continued research.}},
  author       = {{Sjöström, Jonas and Aghaee, Nam and Dahlin, Maritha and Ågerfalk, Pär J.}},
  booktitle    = {{Proceedings of the 2018 AIS SIGED International Conference on Information Systems Education and Research}},
  language     = {{eng}},
  month        = {{04}},
  publisher    = {{AIS Electronic Library (AISeL)}},
  title        = {{DESIGNING CHATBOTS FOR HIGHER EDUCATION PRACTICE}},
  url          = {{https://aisel.aisnet.org/siged2018/4/}},
  year         = {{2019}},
}