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Aggregating Viewpoints for Strategic Software Process Improvement

Karlström, Daniel LU ; Runeson, Per LU and Wohlin, Claes LU (2002) In IEE Proceedings - Software 149(5). p.143-152
Abstract
Decisions regarding strategic software process improvement (SPI) are generally based on the management's viewpoint of the situation, and in some cases also the viewpoints of some kind of an SPI group. This may result in strategies, which are not accepted throughout the organisation, as the views of how the process is functioning are different throughout the company. This paper describes a method for identifying the major factors affecting a process improvement goal and how the perception of the importance of the factors varies throughout the organisation. The method lets individuals from the whole development organisation rate the expected effect of these factors from their own viewpoint. In this way the strategic SPI decision can be taken... (More)
Decisions regarding strategic software process improvement (SPI) are generally based on the management's viewpoint of the situation, and in some cases also the viewpoints of some kind of an SPI group. This may result in strategies, which are not accepted throughout the organisation, as the views of how the process is functioning are different throughout the company. This paper describes a method for identifying the major factors affecting a process improvement goal and how the perception of the importance of the factors varies throughout the organisation. The method lets individuals from the whole development organisation rate the expected effect of these factors from their own viewpoint. In this way the strategic SPI decision can be taken using input from the entire organisation, and any discrepancies in the ratings can also give important SPI decision information.

The method is applied in a case study performed at Fuji Xerox, Tokyo, which is reported in this paper. In the case study, significantly different profiles of the factor ratings came from management compared to the ones from the engineering staff. This result can be used to support the strategy decision as such, but also to anchor the decision in the organisation. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Software Process Improvement, Software Engineering, Capability Maturity Model, CMM, SPI
in
IEE Proceedings - Software
volume
149
issue
5
pages
143 - 152
publisher
IEE
external identifiers
  • scopus:0036807046
ISSN
1462-5970
DOI
10.1049/ip-sen:20020696
language
English
LU publication?
yes
id
b95bcec0-1966-4b46-a26d-dcd22381230a (old id 113724)
date added to LUP
2007-07-06 12:38:03
date last changed
2017-01-01 06:47:11
@article{b95bcec0-1966-4b46-a26d-dcd22381230a,
  abstract     = {Decisions regarding strategic software process improvement (SPI) are generally based on the management's viewpoint of the situation, and in some cases also the viewpoints of some kind of an SPI group. This may result in strategies, which are not accepted throughout the organisation, as the views of how the process is functioning are different throughout the company. This paper describes a method for identifying the major factors affecting a process improvement goal and how the perception of the importance of the factors varies throughout the organisation. The method lets individuals from the whole development organisation rate the expected effect of these factors from their own viewpoint. In this way the strategic SPI decision can be taken using input from the entire organisation, and any discrepancies in the ratings can also give important SPI decision information. <br/><br>
The method is applied in a case study performed at Fuji Xerox, Tokyo, which is reported in this paper. In the case study, significantly different profiles of the factor ratings came from management compared to the ones from the engineering staff. This result can be used to support the strategy decision as such, but also to anchor the decision in the organisation.},
  author       = {Karlström, Daniel and Runeson, Per and Wohlin, Claes},
  issn         = {1462-5970},
  keyword      = {Software Process Improvement,Software Engineering,Capability Maturity Model,CMM,SPI},
  language     = {eng},
  number       = {5},
  pages        = {143--152},
  publisher    = {IEE},
  series       = {IEE Proceedings - Software},
  title        = {Aggregating Viewpoints for Strategic Software Process Improvement},
  url          = {http://dx.doi.org/10.1049/ip-sen:20020696},
  volume       = {149},
  year         = {2002},
}