The effect of a platform management intervention on the behaviour of passengers : A case study at Lund Central station
Kuipers, Ruben LU ; Carlvik, Frida LU ; Palmqvist, Carl-William LU
and Rahm, Johan
LU
(2025)
In Journal of Rail Transport Planning and Management
36.
- Abstract
- One of the major causes of dwell time delays is the behaviour of passengers during the alighting and boarding processes, such as an uneven spread of boarding passengers and queues formed in front of the doors. Therefore, changing the behaviour of passengers so that it does not negatively affect the time needed for alighting and boarding is one of the ways to reduce the risk of dwell time delays. Platform management interventions have the potential to induce such a behavioural change, but the real-world impact is not well studied. To fill this gap, the study presented here investigates the effects of a sticker-based platform intervention using video observations from several hundred trains halting at Lund Central Station. We find that the... (More)
- One of the major causes of dwell time delays is the behaviour of passengers during the alighting and boarding processes, such as an uneven spread of boarding passengers and queues formed in front of the doors. Therefore, changing the behaviour of passengers so that it does not negatively affect the time needed for alighting and boarding is one of the ways to reduce the risk of dwell time delays. Platform management interventions have the potential to induce such a behavioural change, but the real-world impact is not well studied. To fill this gap, the study presented here investigates the effects of a sticker-based platform intervention using video observations from several hundred trains halting at Lund Central Station. We find that the alighting flow rates slightly increased under intervention conditions, with results suggesting that this is due to fewer overlaps in alighting and boarding passenger flows. No statistically significant effects of the intervention on the spread of boarding passengers were found. Our results suggest that changing the behaviour of passengers is likely to be a slow process, requiring additional efforts such as information provision and ensuring that the halting position of a train accurately reflects the information provided by an intervention. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/12aae907-3e5b-4767-aaee-c10c8629b468
- author
- Kuipers, Ruben
LU
; Carlvik, Frida
LU
; Palmqvist, Carl-William
LU
and Rahm, Johan
LU
- organization
-
- Traffic Safety and Behaviour (research group)
- Transport and Roads
- K2: National knowledge centre for collective mobility
- Rail and Transit (research group)
- Lund Laser Centre, LLC
- Environmental Psychology (research group)
- LU Profile Area: Nature-based future solutions
- LTH Profile Area: Photon Science and Technology
- publishing date
- 2025-11-05
- type
- Contribution to journal
- publication status
- published
- subject
- keywords
- Railways, Dwell time, Drone, Nudge, Station
- in
- Journal of Rail Transport Planning and Management
- volume
- 36
- article number
- 100556
- pages
- 15 pages
- publisher
- Elsevier
- external identifiers
-
- scopus:105021252290
- ISSN
- 2210-9706
- DOI
- 10.1016/j.jrtpm.2025.100556
- language
- English
- LU publication?
- yes
- id
- 12aae907-3e5b-4767-aaee-c10c8629b468
- date added to LUP
- 2025-11-14 08:29:42
- date last changed
- 2025-12-08 14:43:51
@article{12aae907-3e5b-4767-aaee-c10c8629b468,
abstract = {{One of the major causes of dwell time delays is the behaviour of passengers during the alighting and boarding processes, such as an uneven spread of boarding passengers and queues formed in front of the doors. Therefore, changing the behaviour of passengers so that it does not negatively affect the time needed for alighting and boarding is one of the ways to reduce the risk of dwell time delays. Platform management interventions have the potential to induce such a behavioural change, but the real-world impact is not well studied. To fill this gap, the study presented here investigates the effects of a sticker-based platform intervention using video observations from several hundred trains halting at Lund Central Station. We find that the alighting flow rates slightly increased under intervention conditions, with results suggesting that this is due to fewer overlaps in alighting and boarding passenger flows. No statistically significant effects of the intervention on the spread of boarding passengers were found. Our results suggest that changing the behaviour of passengers is likely to be a slow process, requiring additional efforts such as information provision and ensuring that the halting position of a train accurately reflects the information provided by an intervention.}},
author = {{Kuipers, Ruben and Carlvik, Frida and Palmqvist, Carl-William and Rahm, Johan}},
issn = {{2210-9706}},
keywords = {{Railways; Dwell time; Drone; Nudge; Station}},
language = {{eng}},
month = {{11}},
publisher = {{Elsevier}},
series = {{Journal of Rail Transport Planning and Management}},
title = {{The effect of a platform management intervention on the behaviour of passengers : A case study at Lund Central station}},
url = {{https://lup.lub.lu.se/search/files/232990389/The_effect_of_a_platform_management_intervention_on_the_behaviour_of_passengers_-_A_case_study_at_Lund_Central_station.pdf}},
doi = {{10.1016/j.jrtpm.2025.100556}},
volume = {{36}},
year = {{2025}},
}