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’Treating Threats - the Ethical Dilemmas of Treating Threatening Patients

Muhr, Sara Louise LU and Lemmergaard, Jeanette (2009) In Service Industries Journal 29(1). p.35-45
Abstract
This paper considers the impact of threats on professional service workers, especially as these emerge in healthcare services. Based on interviews with healthcare professionals and prison guards, this paper discusses the ethical dilemmas inherent in viewing the doctor-patient relationship from a solely rule-based ethical approach when threatening behaviour is involved. It is argued that under threatening circumstances, a service worker will not be able to exclude personal moral beliefs from the decision-making process. Consequently, the tradition of relying on rule-based ethics is insufficient on its own and must be supplemented with a repersonalised ethics of 'the Other'.
Please use this url to cite or link to this publication:
author
and
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
business ethics, Levinas, Doctors
in
Service Industries Journal
volume
29
issue
1
pages
35 - 45
publisher
Taylor & Francis
external identifiers
  • scopus:58949087572
ISSN
0264-2069
DOI
10.1080/02642060802116370
language
English
LU publication?
yes
id
e8bf2e52-7cad-47ee-a5ed-542f554c9d9e (old id 1388606)
alternative location
http://www.informaworld.com/smpp/content~content=a903079239~db=all~jumptype=rss
date added to LUP
2016-04-04 09:35:00
date last changed
2025-04-04 13:57:33
@article{e8bf2e52-7cad-47ee-a5ed-542f554c9d9e,
  abstract     = {{This paper considers the impact of threats on professional service workers, especially as these emerge in healthcare services. Based on interviews with healthcare professionals and prison guards, this paper discusses the ethical dilemmas inherent in viewing the doctor-patient relationship from a solely rule-based ethical approach when threatening behaviour is involved. It is argued that under threatening circumstances, a service worker will not be able to exclude personal moral beliefs from the decision-making process. Consequently, the tradition of relying on rule-based ethics is insufficient on its own and must be supplemented with a repersonalised ethics of 'the Other'.}},
  author       = {{Muhr, Sara Louise and Lemmergaard, Jeanette}},
  issn         = {{0264-2069}},
  keywords     = {{business ethics; Levinas; Doctors}},
  language     = {{eng}},
  number       = {{1}},
  pages        = {{35--45}},
  publisher    = {{Taylor & Francis}},
  series       = {{Service Industries Journal}},
  title        = {{’Treating Threats - the Ethical Dilemmas of Treating Threatening Patients}},
  url          = {{http://dx.doi.org/10.1080/02642060802116370}},
  doi          = {{10.1080/02642060802116370}},
  volume       = {{29}},
  year         = {{2009}},
}