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Exploring the influence of online traveller information services on the use of public transport by older people and people with functional limitation : A mixed methods approach

Waara, Nina LU ; Risser, Ralf and Ståhl, Agneta LU (2013) In Technology and Disability 25. p.15-25
Abstract (Swedish)
This paper presents findings on the role of online traveller information services in regional public transport for older
people and people with functional limitations. An explanatory mixed methods design was used. A quantitative questionnaire
study of the target group’s need of traveller information and use of online traveller information services provided the basis
for a qualitative focus group study of their attitudes towards online traveller information services in public transport and their
perceptions of traveller information’s role in their travel habits. The key findings suggest that the essential influence of access
to traveller information through online traveller information services on the travel of older... (More)
This paper presents findings on the role of online traveller information services in regional public transport for older
people and people with functional limitations. An explanatory mixed methods design was used. A quantitative questionnaire
study of the target group’s need of traveller information and use of online traveller information services provided the basis
for a qualitative focus group study of their attitudes towards online traveller information services in public transport and their
perceptions of traveller information’s role in their travel habits. The key findings suggest that the essential influence of access
to traveller information through online traveller information services on the travel of older people and people with functional
limitations is the reassurance that these services offer. This results in confidence that enables secure travel which in turn enables
the older traveller or traveller with functional limitations to cope with possible difficulties during the journey. Thus there is a point
in offering high quality traveller information to such people through online traveller information services. The point however,
is not necessarily that they should undertake more journeys by public transport, but rather that when they travel they can do so
confidently. (Less)
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
in
Technology and Disability
volume
25
pages
15 - 25
publisher
IOS Press
external identifiers
  • Scopus:84880210963
ISSN
1878-643X
DOI
10.3233/TAD-2012-00354
language
Swedish
LU publication?
yes
id
22312a68-306b-4266-bcd7-c53d5fccb219
date added to LUP
2016-08-28 20:04:13
date last changed
2017-01-01 08:32:45
@article{22312a68-306b-4266-bcd7-c53d5fccb219,
  abstract     = {This paper presents findings on the role of online traveller information services in regional public transport for older<br/>people and people with functional limitations. An explanatory mixed methods design was used. A quantitative questionnaire<br/>study of the target group’s need of traveller information and use of online traveller information services provided the basis<br/>for a qualitative focus group study of their attitudes towards online traveller information services in public transport and their<br/>perceptions of traveller information’s role in their travel habits. The key findings suggest that the essential influence of access<br/>to traveller information through online traveller information services on the travel of older people and people with functional<br/>limitations is the reassurance that these services offer. This results in confidence that enables secure travel which in turn enables<br/>the older traveller or traveller with functional limitations to cope with possible difficulties during the journey. Thus there is a point<br/>in offering high quality traveller information to such people through online traveller information services. The point however,<br/>is not necessarily that they should undertake more journeys by public transport, but rather that when they travel they can do so<br/>confidently.},
  author       = {Waara, Nina and Risser, Ralf and Ståhl, Agneta},
  issn         = {1878-643X},
  language     = {swe},
  pages        = {15--25},
  publisher    = {IOS Press},
  series       = {Technology and Disability},
  title        = {Exploring the influence of online traveller information services on the use of public transport by older people and people with functional limitation : A mixed methods approach},
  url          = {http://dx.doi.org/10.3233/TAD-2012-00354},
  volume       = {25},
  year         = {2013},
}