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How to assess team performance in terms of control: A protocol based on cognitive systems engineering

Lindbom, Hanna LU ; Bergström, Johan LU and Henriqson, Eder LU (2012) In Cognition, Technology & Work 13(4). p.337-353
Abstract
This article presents a protocol for assessing team performance in terms of control based on cognitive systems engineering theory. The protocol changes the focus of team performance assessment from good and bad behaviours towards team activity. By using Hollnagel’s contextual control model (COCOM), a protocol is developed so that team activity can be described as four control modes. Data is collected through observation and questionnaires and is analysed in time intervals. Each time interval is then given a control mode. Based on how the control mode changes over time, the performance of the team can be assessed. The protocol was tested in a pilot study where commanding staff exercises were analysed. The results show that the protocol can... (More)
This article presents a protocol for assessing team performance in terms of control based on cognitive systems engineering theory. The protocol changes the focus of team performance assessment from good and bad behaviours towards team activity. By using Hollnagel’s contextual control model (COCOM), a protocol is developed so that team activity can be described as four control modes. Data is collected through observation and questionnaires and is analysed in time intervals. Each time interval is then given a control mode. Based on how the control mode changes over time, the performance of the team can be assessed. The protocol was tested in a pilot study where commanding staff exercises were analysed. The results show that the protocol can be used to identify differences in team performance. The study also gives empirical validity to COCOM in that the loss of control in emergencies corresponds to an opportunistic or a scrambled control mode. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Team performance, COCOM, Control, Assessment, Crisis management
in
Cognition, Technology & Work
volume
13
issue
4
pages
337 - 353
publisher
Springer
external identifiers
  • wos:000310240000004
  • scopus:84867706973
ISSN
1435-5566
DOI
10.1007/s10111-011-0183-6
language
English
LU publication?
yes
id
ff069805-7241-4087-8db9-949b934f8763 (old id 2300260)
date added to LUP
2012-04-27 08:15:37
date last changed
2017-02-05 04:30:11
@article{ff069805-7241-4087-8db9-949b934f8763,
  abstract     = {This article presents a protocol for assessing team performance in terms of control based on cognitive systems engineering theory. The protocol changes the focus of team performance assessment from good and bad behaviours towards team activity. By using Hollnagel’s contextual control model (COCOM), a protocol is developed so that team activity can be described as four control modes. Data is collected through observation and questionnaires and is analysed in time intervals. Each time interval is then given a control mode. Based on how the control mode changes over time, the performance of the team can be assessed. The protocol was tested in a pilot study where commanding staff exercises were analysed. The results show that the protocol can be used to identify differences in team performance. The study also gives empirical validity to COCOM in that the loss of control in emergencies corresponds to an opportunistic or a scrambled control mode.},
  author       = {Lindbom, Hanna and Bergström, Johan and Henriqson, Eder},
  issn         = {1435-5566},
  keyword      = {Team performance,COCOM,Control,Assessment,Crisis management},
  language     = {eng},
  number       = {4},
  pages        = {337--353},
  publisher    = {Springer},
  series       = {Cognition, Technology & Work},
  title        = {How to assess team performance in terms of control: A protocol based on cognitive systems engineering},
  url          = {http://dx.doi.org/10.1007/s10111-011-0183-6},
  volume       = {13},
  year         = {2012},
}