How to assess team performance in terms of control: A protocol based on cognitive systems engineering
(2012) In Cognition, Technology & Work 13(4). p.337-353- Abstract
- This article presents a protocol for assessing team performance in terms of control based on cognitive systems engineering theory. The protocol changes the focus of team performance assessment from good and bad behaviours towards team activity. By using Hollnagel’s contextual control model (COCOM), a protocol is developed so that team activity can be described as four control modes. Data is collected through observation and questionnaires and is analysed in time intervals. Each time interval is then given a control mode. Based on how the control mode changes over time, the performance of the team can be assessed. The protocol was tested in a pilot study where commanding staff exercises were analysed. The results show that the protocol can... (More)
- This article presents a protocol for assessing team performance in terms of control based on cognitive systems engineering theory. The protocol changes the focus of team performance assessment from good and bad behaviours towards team activity. By using Hollnagel’s contextual control model (COCOM), a protocol is developed so that team activity can be described as four control modes. Data is collected through observation and questionnaires and is analysed in time intervals. Each time interval is then given a control mode. Based on how the control mode changes over time, the performance of the team can be assessed. The protocol was tested in a pilot study where commanding staff exercises were analysed. The results show that the protocol can be used to identify differences in team performance. The study also gives empirical validity to COCOM in that the loss of control in emergencies corresponds to an opportunistic or a scrambled control mode. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/2300260
- author
- Lindbom, Hanna LU ; Bergström, Johan LU and Henriqson, Eder LU
- organization
- publishing date
- 2012
- type
- Contribution to journal
- publication status
- published
- subject
- keywords
- Team performance, COCOM, Control, Assessment, Crisis management
- in
- Cognition, Technology & Work
- volume
- 13
- issue
- 4
- pages
- 337 - 353
- publisher
- Springer
- external identifiers
-
- wos:000310240000004
- scopus:84867706973
- ISSN
- 1435-5566
- DOI
- 10.1007/s10111-011-0183-6
- language
- English
- LU publication?
- yes
- id
- ff069805-7241-4087-8db9-949b934f8763 (old id 2300260)
- date added to LUP
- 2016-04-04 07:22:31
- date last changed
- 2024-04-12 18:04:31
@article{ff069805-7241-4087-8db9-949b934f8763, abstract = {{This article presents a protocol for assessing team performance in terms of control based on cognitive systems engineering theory. The protocol changes the focus of team performance assessment from good and bad behaviours towards team activity. By using Hollnagel’s contextual control model (COCOM), a protocol is developed so that team activity can be described as four control modes. Data is collected through observation and questionnaires and is analysed in time intervals. Each time interval is then given a control mode. Based on how the control mode changes over time, the performance of the team can be assessed. The protocol was tested in a pilot study where commanding staff exercises were analysed. The results show that the protocol can be used to identify differences in team performance. The study also gives empirical validity to COCOM in that the loss of control in emergencies corresponds to an opportunistic or a scrambled control mode.}}, author = {{Lindbom, Hanna and Bergström, Johan and Henriqson, Eder}}, issn = {{1435-5566}}, keywords = {{Team performance; COCOM; Control; Assessment; Crisis management}}, language = {{eng}}, number = {{4}}, pages = {{337--353}}, publisher = {{Springer}}, series = {{Cognition, Technology & Work}}, title = {{How to assess team performance in terms of control: A protocol based on cognitive systems engineering}}, url = {{https://lup.lub.lu.se/search/files/5136036/3014847.pdf}}, doi = {{10.1007/s10111-011-0183-6}}, volume = {{13}}, year = {{2012}}, }