Advanced

NPM and change management in asset management organisations

Xerri, Matthew; Nelson, Sylvia; Brunetto, Yvonne and Reid, Stuart LU (2015) In The Journal of Organizational Change Management 28(4). p.641-655
Abstract
Purpose: Effective engineering asset management is essential in delivering public services safely whilst avoiding breakdowns and accidents. To ensure asset safety and sustainability, public sector firms have to adopt new processes and practices. It is the role of supervisors to implement the changes, and as part of the New Public Management (NPM) public sector reforms, public sector asset managers have more discretionary power to implement further changes related to increased accountability.

Design/methodology/approach: The paper explores the impact of management practices on supervisor-employee relationships and employees’ perception of autonomy, employees’ attitudes toward change and their perceptions of organisational culture... (More)
Purpose: Effective engineering asset management is essential in delivering public services safely whilst avoiding breakdowns and accidents. To ensure asset safety and sustainability, public sector firms have to adopt new processes and practices. It is the role of supervisors to implement the changes, and as part of the New Public Management (NPM) public sector reforms, public sector asset managers have more discretionary power to implement further changes related to increased accountability.

Design/methodology/approach: The paper explores the impact of management practices on supervisor-employee relationships and employees’ perception of autonomy, employees’ attitudes toward change and their perceptions of organisational culture within Australian public sector engineering asset management organisations, and in the context of NPM reforms and consequent changes in supervisory discretionary power. Social exchange theory provided the theoretical framework and a self-report survey was administered to 149 employees.

Findings: The findings from a structural equation model indicate positive and significant relationships between the variables in this study. A finding of significant interest was that public sector employees are on average slightly dissatisfied with their supervisors and feel they have a minimal amount of autonomy in the workplace. This may represent an unintended consequence of NPM reforms.

Research limitations/implications: The implication of the findings is that an effective relationship between supervisors and employees is a necessary ingredient for achieving change, and ensuring asset safety and sustainability. Social exchange theorists argue that the low level of satisfaction with the supervisors evident in this study is one factor compromising asset safety and sustainability.

Originality/value: The roadblocks to good supervisory relationships in the post NPM environment must be dismantled and the findings clearly indicate a need for targeted development of supervisors/management skills to ameliorate the negative effects of the NPM regime and enable effective change management.
(Less)
Please use this url to cite or link to this publication:
author
publishing date
type
Contribution to journal
publication status
published
subject
keywords
physical asset management, LMX, Attitude Change, psychological well-being, autonomy, NPM
in
The Journal of Organizational Change Management
volume
28
issue
4
pages
14 pages
external identifiers
  • scopus:84937921328
DOI
https://doi.org/10.1108/JOCM-11-2013-0222
language
English
LU publication?
no
id
249b7219-352b-40a5-9f30-1716de2729a4
date added to LUP
2017-10-27 16:00:27
date last changed
2017-10-30 11:33:54
@article{249b7219-352b-40a5-9f30-1716de2729a4,
  abstract     = {Purpose: Effective engineering asset management is essential in delivering public services safely whilst avoiding breakdowns and accidents. To ensure asset safety and sustainability, public sector firms have to adopt new processes and practices. It is the role of supervisors to implement the changes, and as part of the New Public Management (NPM) public sector reforms, public sector asset managers have more discretionary power to implement further changes related to increased accountability. <br/><br/>Design/methodology/approach: The paper explores the impact of management practices on supervisor-employee relationships and employees’ perception of autonomy, employees’ attitudes toward change and their perceptions of organisational culture within Australian public sector engineering asset management organisations, and in the context of NPM reforms and consequent changes in supervisory discretionary power. Social exchange theory provided the theoretical framework and a self-report survey was administered to 149 employees. <br/><br/>Findings: The findings from a structural equation model indicate positive and significant relationships between the variables in this study. A finding of significant interest was that public sector employees are on average slightly dissatisfied with their supervisors and feel they have a minimal amount of autonomy in the workplace. This may represent an unintended consequence of NPM reforms. <br/><br/>Research limitations/implications: The implication of the findings is that an effective relationship between supervisors and employees is a necessary ingredient for achieving change, and ensuring asset safety and sustainability. Social exchange theorists argue that the low level of satisfaction with the supervisors evident in this study is one factor compromising asset safety and sustainability. <br/><br/>Originality/value: The roadblocks to good supervisory relationships in the post NPM environment must be dismantled and the findings clearly indicate a need for targeted development of supervisors/management skills to ameliorate the negative effects of the NPM regime and enable effective change management.<br/>},
  author       = {Xerri, Matthew and Nelson, Sylvia and Brunetto, Yvonne and Reid, Stuart},
  keyword      = {physical asset management,LMX,Attitude Change,psychological well-being,autonomy,NPM},
  language     = {eng},
  number       = {4},
  pages        = {641--655},
  series       = {The Journal of Organizational Change Management},
  title        = {NPM and change management in asset management organisations},
  url          = {http://dx.doi.org/https://doi.org/10.1108/JOCM-11-2013-0222},
  volume       = {28},
  year         = {2015},
}