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Gaining Legitimacy as a Public Official: The Case of Supportive Employee Attitudes to the Standardization of Work

Bringselius, Louise LU (2012) In International Journal of Public Administration 35(8). p.544-552
Abstract
The standardization of work processes is a common feature of the public administration, aiming at both efficiency and equal treatment of citizens. Combining this standardization with employee motivation is considered a challenge. This challenge is explored, based on a survey to 261 social insurance officers (SIOs) at the Swedish Social Insurance Agency. Results reveal that, contrary to expectations, 73 per cent of these officials perceived the standardized protocols as supportive, rather than burdening. Justifications were codified in order to identify factors affecting these attitudes. Four categories emerged. These factors are discussed and it is concluded that the standardization of work increased professional status, by providing with... (More)
The standardization of work processes is a common feature of the public administration, aiming at both efficiency and equal treatment of citizens. Combining this standardization with employee motivation is considered a challenge. This challenge is explored, based on a survey to 261 social insurance officers (SIOs) at the Swedish Social Insurance Agency. Results reveal that, contrary to expectations, 73 per cent of these officials perceived the standardized protocols as supportive, rather than burdening. Justifications were codified in order to identify factors affecting these attitudes. Four categories emerged. These factors are discussed and it is concluded that the standardization of work increased professional status, by providing with legitimacy and authority. However, in order to ensure compliance and increase professional status, better opportunities for officials to influence protocols and contribute to the shared knowledge base are required. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
street-level bureaucrat, public official, professionalism, Standardization of work, social insurance
in
International Journal of Public Administration
volume
35
issue
8
pages
544 - 552
publisher
Taylor & Francis
external identifiers
  • scopus:84863855613
ISSN
0190-0692
DOI
10.1080/01900692.2012.661185
language
English
LU publication?
yes
id
497c58ac-bca6-4021-8e83-3d774459a52c (old id 2861967)
alternative location
http://www.tandfonline.com/doi/abs/10.1080/01900692.2012.661185
date added to LUP
2012-07-11 09:52:12
date last changed
2017-08-06 03:57:21
@article{497c58ac-bca6-4021-8e83-3d774459a52c,
  abstract     = {The standardization of work processes is a common feature of the public administration, aiming at both efficiency and equal treatment of citizens. Combining this standardization with employee motivation is considered a challenge. This challenge is explored, based on a survey to 261 social insurance officers (SIOs) at the Swedish Social Insurance Agency. Results reveal that, contrary to expectations, 73 per cent of these officials perceived the standardized protocols as supportive, rather than burdening. Justifications were codified in order to identify factors affecting these attitudes. Four categories emerged. These factors are discussed and it is concluded that the standardization of work increased professional status, by providing with legitimacy and authority. However, in order to ensure compliance and increase professional status, better opportunities for officials to influence protocols and contribute to the shared knowledge base are required.},
  author       = {Bringselius, Louise},
  issn         = {0190-0692},
  keyword      = {street-level bureaucrat,public official,professionalism,Standardization of work,social insurance},
  language     = {eng},
  number       = {8},
  pages        = {544--552},
  publisher    = {Taylor & Francis},
  series       = {International Journal of Public Administration},
  title        = {Gaining Legitimacy as a Public Official: The Case of Supportive Employee Attitudes to the Standardization of Work},
  url          = {http://dx.doi.org/10.1080/01900692.2012.661185},
  volume       = {35},
  year         = {2012},
}