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Referenstaktiker – konsten att guida i det okända

Eriksson, Fredrik LU and Voog, Hanna LU (2006) In InfoTrend 61(3). p.82-88
Abstract
Reference tactics – the art of

guiding in the unknown

How can academic librarians overcome the

knowledge gap between themselves and library

users? As we see it, the gap is generated

by the user’s deeper knowledge of the subject

topic in comparison to that of the librarian.

This knowledge gives the user possibilities

of handling certain premises attached to the

subject and also of seeing how sub-topics relate

to each other within the main subject topic.

At the same time the user is in need

of assistance to fi nd subject information

and this need needs to be explained to the

librarian as a search expert. The scope... (More)
Reference tactics – the art of

guiding in the unknown

How can academic librarians overcome the

knowledge gap between themselves and library

users? As we see it, the gap is generated

by the user’s deeper knowledge of the subject

topic in comparison to that of the librarian.

This knowledge gives the user possibilities

of handling certain premises attached to the

subject and also of seeing how sub-topics relate

to each other within the main subject topic.

At the same time the user is in need

of assistance to fi nd subject information

and this need needs to be explained to the

librarian as a search expert. The scope of

our study was to fi nd out how the librarian,

tactically, can reach the user’s needdespite lack of subject knowledge.

The main fi ndings of our study were nine

different reference tactics conducted by the

librarians in situations where their subject

knowledge was believed to be insuffi cient.

The tactics were labelled as follows: Interview,

Dialogue, Routine Conduct, Random

Test, Collaboration, Feedback, Forwarding,

Follow up and Pedagogic Strategic Tactic. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
user behaviour, reference librarian, Reference work, communication
in
InfoTrend
volume
61
issue
3
pages
82 - 88
publisher
Svensk förening för informationsspecialister
ISSN
0040-6872
language
Swedish
LU publication?
yes
id
2d8d77a4-8706-4bde-9d73-757e2fde2a05 (old id 1289084)
alternative location
http://www.sfis.nu/ojs/index.php/infotrend/article/view/54
date added to LUP
2009-01-30 14:10:41
date last changed
2019-03-08 03:23:31
@article{2d8d77a4-8706-4bde-9d73-757e2fde2a05,
  abstract     = {Reference tactics – the art of<br/><br>
guiding in the unknown<br/><br>
How can academic librarians overcome the<br/><br>
knowledge gap between themselves and library<br/><br>
users? As we see it, the gap is generated<br/><br>
by the user’s deeper knowledge of the subject<br/><br>
topic in comparison to that of the librarian.<br/><br>
This knowledge gives the user possibilities<br/><br>
of handling certain premises attached to the<br/><br>
subject and also of seeing how sub-topics relate<br/><br>
to each other within the main subject topic.<br/><br>
At the same time the user is in need<br/><br>
of assistance to fi nd subject information<br/><br>
and this need needs to be explained to the<br/><br>
librarian as a search expert. The scope of<br/><br>
our study was to fi nd out how the librarian,<br/><br>
tactically, can reach the user’s needdespite lack of subject knowledge.<br/><br>
The main fi ndings of our study were nine<br/><br>
different reference tactics conducted by the<br/><br>
librarians in situations where their subject<br/><br>
knowledge was believed to be insuffi cient.<br/><br>
The tactics were labelled as follows: Interview,<br/><br>
Dialogue, Routine Conduct, Random<br/><br>
Test, Collaboration, Feedback, Forwarding,<br/><br>
Follow up and Pedagogic Strategic Tactic.},
  author       = {Eriksson, Fredrik and Voog, Hanna},
  issn         = {0040-6872},
  keyword      = {user behaviour,reference librarian,Reference work,communication},
  language     = {swe},
  number       = {3},
  pages        = {82--88},
  publisher    = {Svensk förening för informationsspecialister},
  series       = {InfoTrend},
  title        = {Referenstaktiker – konsten att guida i det okända},
  volume       = {61},
  year         = {2006},
}