Referenstaktiker – konsten att guida i det okända
Eriksson, Fredrik LU and Voog, Hanna LU
(2006)
In InfoTrend
61(3).
p.82-88
- Abstract
- Reference tactics – the art of
guiding in the unknown
How can academic librarians overcome the
knowledge gap between themselves and library
users? As we see it, the gap is generated
by the user’s deeper knowledge of the subject
topic in comparison to that of the librarian.
This knowledge gives the user possibilities
of handling certain premises attached to the
subject and also of seeing how sub-topics relate
to each other within the main subject topic.
At the same time the user is in need
of assistance to fi nd subject information
and this need needs to be explained to the
librarian as a search expert. The scope... (More) - Reference tactics – the art of
guiding in the unknown
How can academic librarians overcome the
knowledge gap between themselves and library
users? As we see it, the gap is generated
by the user’s deeper knowledge of the subject
topic in comparison to that of the librarian.
This knowledge gives the user possibilities
of handling certain premises attached to the
subject and also of seeing how sub-topics relate
to each other within the main subject topic.
At the same time the user is in need
of assistance to fi nd subject information
and this need needs to be explained to the
librarian as a search expert. The scope of
our study was to fi nd out how the librarian,
tactically, can reach the user’s needdespite lack of subject knowledge.
The main fi ndings of our study were nine
different reference tactics conducted by the
librarians in situations where their subject
knowledge was believed to be insuffi cient.
The tactics were labelled as follows: Interview,
Dialogue, Routine Conduct, Random
Test, Collaboration, Feedback, Forwarding,
Follow up and Pedagogic Strategic Tactic. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/1289084
- author
- Eriksson, Fredrik
LU
and Voog, Hanna
LU
- organization
- publishing date
- 2006
- type
- Contribution to journal
- publication status
- published
- subject
- keywords
- user behaviour, reference librarian, Reference work, communication
- in
- InfoTrend
- volume
- 61
- issue
- 3
- pages
- 82 - 88
- publisher
- Svensk förening för informationsspecialister
- ISSN
- 0040-6872
- language
- Swedish
- LU publication?
- yes
- id
- 2d8d77a4-8706-4bde-9d73-757e2fde2a05 (old id 1289084)
- alternative location
- http://www.sfis.nu/ojs/index.php/infotrend/article/view/54
- date added to LUP
- 2016-04-01 15:30:30
- date last changed
- 2019-03-08 03:23:31
@article{2d8d77a4-8706-4bde-9d73-757e2fde2a05,
abstract = {{Reference tactics – the art of<br/><br>
guiding in the unknown<br/><br>
How can academic librarians overcome the<br/><br>
knowledge gap between themselves and library<br/><br>
users? As we see it, the gap is generated<br/><br>
by the user’s deeper knowledge of the subject<br/><br>
topic in comparison to that of the librarian.<br/><br>
This knowledge gives the user possibilities<br/><br>
of handling certain premises attached to the<br/><br>
subject and also of seeing how sub-topics relate<br/><br>
to each other within the main subject topic.<br/><br>
At the same time the user is in need<br/><br>
of assistance to fi nd subject information<br/><br>
and this need needs to be explained to the<br/><br>
librarian as a search expert. The scope of<br/><br>
our study was to fi nd out how the librarian,<br/><br>
tactically, can reach the user’s needdespite lack of subject knowledge.<br/><br>
The main fi ndings of our study were nine<br/><br>
different reference tactics conducted by the<br/><br>
librarians in situations where their subject<br/><br>
knowledge was believed to be insuffi cient.<br/><br>
The tactics were labelled as follows: Interview,<br/><br>
Dialogue, Routine Conduct, Random<br/><br>
Test, Collaboration, Feedback, Forwarding,<br/><br>
Follow up and Pedagogic Strategic Tactic.}},
author = {{Eriksson, Fredrik and Voog, Hanna}},
issn = {{0040-6872}},
keywords = {{user behaviour; reference librarian; Reference work; communication}},
language = {{swe}},
number = {{3}},
pages = {{82--88}},
publisher = {{Svensk förening för informationsspecialister}},
series = {{InfoTrend}},
title = {{Referenstaktiker – konsten att guida i det okända}},
url = {{http://www.sfis.nu/ojs/index.php/infotrend/article/view/54}},
volume = {{61}},
year = {{2006}},
}