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Service transformation - managing a shift from business travel to virtual meetings

Arnfalk, Peter LU and Kogg, Beatrice LU (2003) In Journal of Cleaner Production 11(8). p.859-872
Abstract
It has been shown that the potential for environmental, and financial improvements through the increased substitution of inperson meetings by virtual communication is considerable. However, it has also been shown that this potential is not automatically realized by investing in the technology that can enable virtual meetings. This paper describes two case studies that explored the factors that influenced communication and meeting behavior. A number of drivers and barriers for virtual meetings are identified, and, in addition, measures are proposed to improve the utilization of virtual tools for business communication. (C) 2003 Elsevier Science Ltd. All rights reserved.
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
environmental management, business travel, teleconferencing, virtual meetings, Information and Communication Technology (ICT)
in
Journal of Cleaner Production
volume
11
issue
8
pages
859 - 872
publisher
Elsevier
external identifiers
  • wos:000183869700006
  • scopus:0038548211
ISSN
0959-6526
DOI
10.1016/S0959-6526(02)00158-0
language
English
LU publication?
yes
id
989a85a2-aded-41e4-b7d9-3f9ba49de6ce (old id 307194)
date added to LUP
2007-08-22 13:15:16
date last changed
2018-10-03 11:48:11
@article{989a85a2-aded-41e4-b7d9-3f9ba49de6ce,
  abstract     = {It has been shown that the potential for environmental, and financial improvements through the increased substitution of inperson meetings by virtual communication is considerable. However, it has also been shown that this potential is not automatically realized by investing in the technology that can enable virtual meetings. This paper describes two case studies that explored the factors that influenced communication and meeting behavior. A number of drivers and barriers for virtual meetings are identified, and, in addition, measures are proposed to improve the utilization of virtual tools for business communication. (C) 2003 Elsevier Science Ltd. All rights reserved.},
  author       = {Arnfalk, Peter and Kogg, Beatrice},
  issn         = {0959-6526},
  keyword      = {environmental management,business travel,teleconferencing,virtual meetings,Information and Communication Technology (ICT)},
  language     = {eng},
  number       = {8},
  pages        = {859--872},
  publisher    = {Elsevier},
  series       = {Journal of Cleaner Production},
  title        = {Service transformation - managing a shift from business travel to virtual meetings},
  url          = {http://dx.doi.org/10.1016/S0959-6526(02)00158-0},
  volume       = {11},
  year         = {2003},
}