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Documentation of and satisfaction with the service delivery process of electric powered scooters among adult users in different national contexts

Sund, Terje LU ; Iwarsson, Susanne LU ; Andersen, Mette and Brandt, Åse LU (2013) In Disability and Rehabilitation: Assistive Technology 8. p.151-160
Abstract
The purpose of this study was to investigate how different service delivery systems for assistive devices were associated with the service delivery process (SDP) and user

satisfaction in two national contexts when electric powered scooters were provided. Method: The study had a follow-up design based on a consecutive inclusion of 50 Danish and

86 Norwegian adults as they were about to be provided a scooter. A study-specific structured questionnaire for documentation of the SDP was administered. The Satisfaction

with Assistive Technology Services was used for documenting user satisfaction with the SDP. Besides descriptive statistics, regression analysis was used to identify contributors of variance and predictors... (More)
The purpose of this study was to investigate how different service delivery systems for assistive devices were associated with the service delivery process (SDP) and user

satisfaction in two national contexts when electric powered scooters were provided. Method: The study had a follow-up design based on a consecutive inclusion of 50 Danish and

86 Norwegian adults as they were about to be provided a scooter. A study-specific structured questionnaire for documentation of the SDP was administered. The Satisfaction

with Assistive Technology Services was used for documenting user satisfaction with the SDP. Besides descriptive statistics, regression analysis was used to identify contributors of variance and predictors of user satisfaction. Results: The various steps of the SDP were carried out to a various degree. Significantly more total time was spent in the SDP in the Danish sample (p < 0.001). About 80% of the informants were satisfied/very satisfied with different aspects of the SDP. Time spent in the different steps was not associated with user satisfaction with the SDP. Conclusion: This study supports the assumption that

structure of the service impacts on the SDP, but not that the process impacts on outcomes in terms of user satisfaction with the SDP. It may, however, be questioned whether this actually is an outcome. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Mobility devices, organisational structures, quality development, rehabilitation
in
Disability and Rehabilitation: Assistive Technology
volume
8
pages
151 - 160
publisher
Taylor & Francis
external identifiers
  • scopus:84873316631
ISSN
1748-3115
DOI
10.3109/17483107.2012.699584
language
English
LU publication?
yes
id
660def21-09d6-4955-8e28-fbee6b4b7c9a (old id 3233262)
date added to LUP
2013-04-26 09:16:09
date last changed
2018-03-18 05:06:06
@article{660def21-09d6-4955-8e28-fbee6b4b7c9a,
  abstract     = {The purpose of this study was to investigate how different service delivery systems for assistive devices were associated with the service delivery process (SDP) and user<br/><br>
satisfaction in two national contexts when electric powered scooters were provided. Method: The study had a follow-up design based on a consecutive inclusion of 50 Danish and<br/><br>
86 Norwegian adults as they were about to be provided a scooter. A study-specific structured questionnaire for documentation of the SDP was administered. The Satisfaction<br/><br>
with Assistive Technology Services was used for documenting user satisfaction with the SDP. Besides descriptive statistics, regression analysis was used to identify contributors of variance and predictors of user satisfaction. Results: The various steps of the SDP were carried out to a various degree. Significantly more total time was spent in the SDP in the Danish sample (p &lt; 0.001). About 80% of the informants were satisfied/very satisfied with different aspects of the SDP. Time spent in the different steps was not associated with user satisfaction with the SDP. Conclusion: This study supports the assumption that<br/><br>
structure of the service impacts on the SDP, but not that the process impacts on outcomes in terms of user satisfaction with the SDP. It may, however, be questioned whether this actually is an outcome.},
  author       = {Sund, Terje and Iwarsson, Susanne and Andersen, Mette and Brandt, Åse},
  issn         = {1748-3115},
  keyword      = {Mobility devices,organisational structures,quality development,rehabilitation},
  language     = {eng},
  pages        = {151--160},
  publisher    = {Taylor & Francis},
  series       = {Disability and Rehabilitation: Assistive Technology},
  title        = {Documentation of and satisfaction with the service delivery process of electric powered scooters among adult users in different national contexts},
  url          = {http://dx.doi.org/10.3109/17483107.2012.699584},
  volume       = {8},
  year         = {2013},
}