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Implementation and effects of user participation in playground management: a comparative study of two Swedish municipalities

Jansson, Märit and Ramberg, Ulf LU (2012) In Managing Leisure 17(1). p.1-13
Abstract
This paper describes and analyses how customer orientation strategies, with the focus on user participation, are implemented in playground management and their effects on managers’ attitudes

and work with physical playgrounds. A comparative case study was conducted in two Swedish municipalities that involve users in different ways: through a manager-driven participation process and

through informal user-initiated dialogue. The empirical material consisted of qualitative interviews with professionals in the management organisations and studies of local playgrounds. Implementation of strategies for user participation and tactical management activities appeared to be of importance. The manager-driven participation strategy... (More)
This paper describes and analyses how customer orientation strategies, with the focus on user participation, are implemented in playground management and their effects on managers’ attitudes

and work with physical playgrounds. A comparative case study was conducted in two Swedish municipalities that involve users in different ways: through a manager-driven participation process and

through informal user-initiated dialogue. The empirical material consisted of qualitative interviews with professionals in the management organisations and studies of local playgrounds. Implementation of strategies for user participation and tactical management activities appeared to be of importance. The manager-driven participation strategy was associated with a particularly positive attitude among managers, but also difficulties such as maintaining continuous dialogue with users. The small differences found in playground provision between the two municipalities give reason to question the physical effects of participation processes, and show the need for further research. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
customer orientation, Keywords: strategy implementation, playgrounds, public sector management, user participation
in
Managing Leisure
volume
17
issue
1
pages
1 - 13
publisher
Taylor & Francis
external identifiers
  • scopus:84858606610
ISSN
1466-450X
language
English
LU publication?
yes
id
c6341607-5417-40e5-bebb-b83a763325ea (old id 3409771)
alternative location
http://www.tandfonline.com/doi/pdf/10.1080/13606719.2011.638204
date added to LUP
2013-01-28 15:06:24
date last changed
2017-01-01 03:03:01
@article{c6341607-5417-40e5-bebb-b83a763325ea,
  abstract     = {This paper describes and analyses how customer orientation strategies, with the focus on user participation, are implemented in playground management and their effects on managers’ attitudes<br/><br>
and work with physical playgrounds. A comparative case study was conducted in two Swedish municipalities that involve users in different ways: through a manager-driven participation process and<br/><br>
through informal user-initiated dialogue. The empirical material consisted of qualitative interviews with professionals in the management organisations and studies of local playgrounds. Implementation of strategies for user participation and tactical management activities appeared to be of importance. The manager-driven participation strategy was associated with a particularly positive attitude among managers, but also difficulties such as maintaining continuous dialogue with users. The small differences found in playground provision between the two municipalities give reason to question the physical effects of participation processes, and show the need for further research.},
  author       = {Jansson, Märit and Ramberg, Ulf},
  issn         = {1466-450X},
  keyword      = {customer orientation,Keywords: strategy implementation,playgrounds,public sector management,user participation},
  language     = {eng},
  number       = {1},
  pages        = {1--13},
  publisher    = {Taylor & Francis},
  series       = {Managing Leisure},
  title        = {Implementation and effects of user participation in playground management: a comparative study of two Swedish municipalities},
  volume       = {17},
  year         = {2012},
}