Advanced

Organizational sensemaking through enabling design services

Eneberg, Magnus LU (2012) In Design Research Journal 2(12). p.53-59
Abstract
It is argued that the focus of design is becoming increasingly intangible. At the same time as design consultants are expanding their offerings with new services aimed at enhancing innovation and the strategic process in client firms, studies indicate that industrial design consultancies have a problem getting commissioned and paid for the intangible parts of their service. One possible explanation is that design is regarded as providing a relieving service that delivers aesthetic competence at the end of a product development process. This indicates a problem in communicating the contribution of enabling design services to client firms.

The aim of this paper is to increase the understanding of enabling design services. This is... (More)
It is argued that the focus of design is becoming increasingly intangible. At the same time as design consultants are expanding their offerings with new services aimed at enhancing innovation and the strategic process in client firms, studies indicate that industrial design consultancies have a problem getting commissioned and paid for the intangible parts of their service. One possible explanation is that design is regarded as providing a relieving service that delivers aesthetic competence at the end of a product development process. This indicates a problem in communicating the contribution of enabling design services to client firms.

The aim of this paper is to increase the understanding of enabling design services. This is done by comparing the characteristics of design thinking, its methods and processes with sensemaking theory as described by Weick (1995). (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Sensemaking, Innovation, Strategy, Design, Services
in
Design Research Journal
volume
2(12)
pages
53 - 59
publisher
Swedish Industrial Design Foundation (SVID)
ISSN
2000-964X
language
English
LU publication?
yes
id
cd0989e7-ae89-43a1-ae27-379d0bca42a4 (old id 3460243)
date added to LUP
2013-02-11 14:14:09
date last changed
2016-04-15 21:55:07
@article{cd0989e7-ae89-43a1-ae27-379d0bca42a4,
  abstract     = {It is argued that the focus of design is becoming increasingly intangible. At the same time as design consultants are expanding their offerings with new services aimed at enhancing innovation and the strategic process in client firms, studies indicate that industrial design consultancies have a problem getting commissioned and paid for the intangible parts of their service. One possible explanation is that design is regarded as providing a relieving service that delivers aesthetic competence at the end of a product development process. This indicates a problem in communicating the contribution of enabling design services to client firms.<br/><br>
The aim of this paper is to increase the understanding of enabling design services. This is done by comparing the characteristics of design thinking, its methods and processes with sensemaking theory as described by Weick (1995).},
  author       = {Eneberg, Magnus},
  issn         = {2000-964X},
  keyword      = {Sensemaking,Innovation,Strategy,Design,Services},
  language     = {eng},
  pages        = {53--59},
  publisher    = {Swedish Industrial Design Foundation (SVID)},
  series       = {Design Research Journal},
  title        = {Organizational sensemaking through enabling design services},
  volume       = {2(12)},
  year         = {2012},
}