Who is responsible—and for what? An antenarrative perspective on organizational members’ crisis sensemaking of responsibility during a corporate scandal
(2023) In Human Relations- Abstract
- We investigate organizational members’ crisis sensemaking and construction of
responsibility at the peak of a corporate scandal. We focus on those organizational
members, who are not directly involved in the scandal but are still affected by it, as they
are questioned about their collective and moral responsibility for being members of an
organization that has engaged in wrongdoing. Our study is based on interviews with and
observations of frontline employees and their managers at Danske Bank, a bank involved
in a money laundering scandal of historical magnitude. We propose an antenarrative
crisis sensemaking framework that enables us to contribute to the literature on crisis
sensemaking in two significant... (More) - We investigate organizational members’ crisis sensemaking and construction of
responsibility at the peak of a corporate scandal. We focus on those organizational
members, who are not directly involved in the scandal but are still affected by it, as they
are questioned about their collective and moral responsibility for being members of an
organization that has engaged in wrongdoing. Our study is based on interviews with and
observations of frontline employees and their managers at Danske Bank, a bank involved
in a money laundering scandal of historical magnitude. We propose an antenarrative
crisis sensemaking framework that enables us to contribute to the literature on crisis
sensemaking in two significant ways. First, we advance existing knowledge on crisis
sensemaking by focusing on the less visible, unfinished, fragmented, and polyphonic
sensemaking of organizational members during a corporate scandal. Second, we
demonstrate that organizational members at the peak of a scandal place responsibility
in different timespaces as they construct others’ and their own responsibility both
retrospectively and prospectively. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/39c2eebf-7514-4284-9ac3-e91f18b83069
- author
- Frandsen, Sanne LU ; Svane, Marita and Humle, Didde LU
- organization
- publishing date
- 2023
- type
- Contribution to journal
- publication status
- epub
- subject
- keywords
- antenarrative, corporate scandals, crisis sensemaking, responsibility, space, storytelling, time
- in
- Human Relations
- publisher
- SAGE Publications
- external identifiers
-
- scopus:85175450544
- ISSN
- 0018-7267
- DOI
- 10.1177/00187267231205781
- language
- English
- LU publication?
- yes
- id
- 39c2eebf-7514-4284-9ac3-e91f18b83069
- date added to LUP
- 2023-10-20 09:05:18
- date last changed
- 2023-12-06 12:45:32
@article{39c2eebf-7514-4284-9ac3-e91f18b83069, abstract = {{We investigate organizational members’ crisis sensemaking and construction of<br/>responsibility at the peak of a corporate scandal. We focus on those organizational<br/>members, who are not directly involved in the scandal but are still affected by it, as they<br/>are questioned about their collective and moral responsibility for being members of an<br/>organization that has engaged in wrongdoing. Our study is based on interviews with and<br/>observations of frontline employees and their managers at Danske Bank, a bank involved<br/>in a money laundering scandal of historical magnitude. We propose an antenarrative<br/>crisis sensemaking framework that enables us to contribute to the literature on crisis<br/>sensemaking in two significant ways. First, we advance existing knowledge on crisis<br/>sensemaking by focusing on the less visible, unfinished, fragmented, and polyphonic<br/>sensemaking of organizational members during a corporate scandal. Second, we<br/>demonstrate that organizational members at the peak of a scandal place responsibility<br/>in different timespaces as they construct others’ and their own responsibility both<br/>retrospectively and prospectively.}}, author = {{Frandsen, Sanne and Svane, Marita and Humle, Didde}}, issn = {{0018-7267}}, keywords = {{antenarrative, corporate scandals, crisis sensemaking, responsibility, space, storytelling, time}}, language = {{eng}}, publisher = {{SAGE Publications}}, series = {{Human Relations}}, title = {{Who is responsible—and for what? An antenarrative perspective on organizational members’ crisis sensemaking of responsibility during a corporate scandal}}, url = {{http://dx.doi.org/10.1177/00187267231205781}}, doi = {{10.1177/00187267231205781}}, year = {{2023}}, }