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Ethical struggles: Living stories from the frontline of retail banking

Frandsen, Sanne LU and Svane, Marita (2018) Latin America and European Organization Studies
Abstract
In the aftermath of the global financial crisis, the financial sector globally has become much more reg-ulated to ensure ’ethical’ conduct, yet we have still to understand how the banks has worked to ensure a more cultural shift towards ethical conduct. The purpose of our paper is to examine the cultural changes in three different retail banks, focusing specifically on ethical sales and advising among front-line personnel. Our research question is: how is the appropriate advisor discursively constructed by management and the advisors. Inspired by Bakhtin and Aristotle’s theoretical lenses on practical eth-ics, we bring forward a vocabulary for discussing the ’ethics’ of retail banking in the front line today as well as empirical evidence... (More)
In the aftermath of the global financial crisis, the financial sector globally has become much more reg-ulated to ensure ’ethical’ conduct, yet we have still to understand how the banks has worked to ensure a more cultural shift towards ethical conduct. The purpose of our paper is to examine the cultural changes in three different retail banks, focusing specifically on ethical sales and advising among front-line personnel. Our research question is: how is the appropriate advisor discursively constructed by management and the advisors. Inspired by Bakhtin and Aristotle’s theoretical lenses on practical eth-ics, we bring forward a vocabulary for discussing the ’ethics’ of retail banking in the front line today as well as empirical evidence for the emergence of new plots, identities and cultures of ’good bank-ing’. We argue that our empirical material derived from the cases studies of three different Scandinavi-an banks contributes to an understanding of how ethics may become a governing principle of collec-tive organizational practices and culture in the post-crisis financial sector. Our main academic contri-bution concerns the identification of three key ethical resources and forces that are entangled into each other in an unfinalized and incomplete wholeness, mutually struggling with each other in bringing forward an ethical cultural conduct yet-to-be-achieved. The practical contribution consists in the em-pirical findings of different managerial approaches to growing ethical cultures among frontline per-sonnel. The managerial challenge remains within the ethical struggles involved in the becoming of ethical organizational cultures. As the world is indeterminate and incomplete, ethics remains an ongo-ing work and task compelling practitioners at all levels of the organization to take it on. (Less)
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organization
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Contribution to conference
publication status
published
subject
conference name
Latin America and European Organization Studies
conference location
Buenos Aires, Argentina
conference dates
2018-03-22 - 2018-03-24
language
English
LU publication?
yes
id
3c849f56-63da-4953-b143-fec944698eff
date added to LUP
2018-04-03 10:40:16
date last changed
2018-11-21 21:39:02
@misc{3c849f56-63da-4953-b143-fec944698eff,
  abstract     = {In the aftermath of the global financial crisis, the financial sector globally has become much more reg-ulated to ensure ’ethical’ conduct, yet we have still to understand how the banks has worked to ensure a more cultural shift towards ethical conduct. The purpose of our paper is to examine the cultural changes in three different retail banks, focusing specifically on ethical sales and advising among front-line personnel. Our research question is: how is the appropriate advisor discursively constructed by management and the advisors. Inspired by Bakhtin and Aristotle’s theoretical lenses on practical eth-ics, we bring forward a vocabulary for discussing the ’ethics’ of retail banking in the front line today as well as empirical evidence for the emergence of new plots, identities and cultures of ’good bank-ing’. We argue that our empirical material derived from the cases studies of three different Scandinavi-an banks contributes to an understanding of how ethics may become a governing principle of collec-tive organizational practices and culture in the post-crisis financial sector. Our main academic contri-bution concerns the identification of three key ethical resources and forces that are entangled into each other in an unfinalized and incomplete wholeness, mutually struggling with each other in bringing forward an ethical cultural conduct yet-to-be-achieved. The practical contribution consists in the em-pirical findings of different managerial approaches to growing ethical cultures among frontline per-sonnel. The managerial challenge remains within the ethical struggles involved in the becoming of ethical organizational cultures. As the world is indeterminate and incomplete, ethics remains an ongo-ing work and task compelling practitioners at all levels of the organization to take it on.},
  author       = {Frandsen, Sanne and Svane, Marita},
  language     = {eng},
  location     = {Buenos Aires, Argentina},
  title        = {Ethical struggles: Living stories from the frontline of retail banking},
  year         = {2018},
}