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Modelling complexity in everyday operations: Functional resonance in maritime mooring at quay

Patriarca, Riccardo; Bergström, Johan LU and Di Gravo, Giulio (2017) In Cognition, Technology and Work
Abstract
Maritime operations are complex socio-technical activities, with many interacting agents. Such agents are acting based on different, sometimes conflicting, goals. The traditional approach for safety, based on decomposition and bimodality, might lead to ineffective analyses, ignoring the transient and hidden links among activities as they are performed in everyday work. In this sense, the Functional Resonance Analysis Method (FRAM) offers a representation of work-as-done, acknowledging variability as unavoidable and desirable in order to avoid failures and maintain production. This paper adopts FRAM in combination with an Abstraction/Agency framework to understand and contribute with new perspectives to the complexity of processes. This... (More)
Maritime operations are complex socio-technical activities, with many interacting agents. Such agents are acting based on different, sometimes conflicting, goals. The traditional approach for safety, based on decomposition and bimodality, might lead to ineffective analyses, ignoring the transient and hidden links among activities as they are performed in everyday work. In this sense, the Functional Resonance Analysis Method (FRAM) offers a representation of work-as-done, acknowledging variability as unavoidable and desirable in order to avoid failures and maintain production. This paper adopts FRAM in combination with an Abstraction/Agency framework to understand and contribute with new perspectives to the complexity of processes. This approach, in line with the principles of Resilience Engineering, is adopted in the traditionally underspecified operation of mooring at quay. The detailed model confirms the benefits of FRAM in representing complex highly coupled tasks, especially in combination with an analysis at different levels of abstractions. The outcomes of the study show how a FRAM model offers systemic and punctual insights for understanding emergent criticalities, analysing complex incident scenarios, identifying potential mitigating actions, exploring different varieties of work and gaining systemic knowledge. (Less)
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Contribution to journal
publication status
epub
subject
in
Cognition, Technology and Work
publisher
Springer
external identifiers
  • scopus:85021987564
ISSN
1435-5566
DOI
10.1007/s10111-017-0426-2
language
English
LU publication?
yes
id
4305f98e-aa1d-4b48-8b43-48af23d37b77
date added to LUP
2017-06-28 10:47:04
date last changed
2017-07-30 05:27:10
@article{4305f98e-aa1d-4b48-8b43-48af23d37b77,
  abstract     = {Maritime operations are complex socio-technical activities, with many interacting agents. Such agents are acting based on different, sometimes conflicting, goals. The traditional approach for safety, based on decomposition and bimodality, might lead to ineffective analyses, ignoring the transient and hidden links among activities as they are performed in everyday work. In this sense, the Functional Resonance Analysis Method (FRAM) offers a representation of work-as-done, acknowledging variability as unavoidable and desirable in order to avoid failures and maintain production. This paper adopts FRAM in combination with an Abstraction/Agency framework to understand and contribute with new perspectives to the complexity of processes. This approach, in line with the principles of Resilience Engineering, is adopted in the traditionally underspecified operation of mooring at quay. The detailed model confirms the benefits of FRAM in representing complex highly coupled tasks, especially in combination with an analysis at different levels of abstractions. The outcomes of the study show how a FRAM model offers systemic and punctual insights for understanding emergent criticalities, analysing complex incident scenarios, identifying potential mitigating actions, exploring different varieties of work and gaining systemic knowledge.},
  author       = {Patriarca, Riccardo and Bergström, Johan and Di Gravo, Giulio},
  issn         = {1435-5566},
  language     = {eng},
  month        = {07},
  publisher    = {Springer},
  series       = {Cognition, Technology and Work},
  title        = {Modelling complexity in everyday operations: Functional resonance in maritime mooring at quay},
  url          = {http://dx.doi.org/10.1007/s10111-017-0426-2},
  year         = {2017},
}