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Standardiserad interaktion - en utmaning i socialt arbete

Martinell Barfoed, Elizabeth LU (2014) In Socialvetenskaplig tidskrift 21(1). p.4-23
Abstract
Standardized assessment instruments have been introduced in social work with the aim of measuring outcome effects and raising quality. One example, the ASI (Addiction Severity Index), is a standardi- zed questionnaire which can be regarded as a success story in Sweden and around the globe. The questionnaire, originally created by quantitative researchers and focusing on Vietnam Veterans in volun- tary care in the USA, is now widely used in Swedish social work. A different target group is identified (clients in need of social services) and different users (social workers). The results show that the pre- fabricated questions in the questionnaire restrict the institutional interaction. In social work the narrative is important. Standardized... (More)
Standardized assessment instruments have been introduced in social work with the aim of measuring outcome effects and raising quality. One example, the ASI (Addiction Severity Index), is a standardi- zed questionnaire which can be regarded as a success story in Sweden and around the globe. The questionnaire, originally created by quantitative researchers and focusing on Vietnam Veterans in volun- tary care in the USA, is now widely used in Swedish social work. A different target group is identified (clients in need of social services) and different users (social workers). The results show that the pre- fabricated questions in the questionnaire restrict the institutional interaction. In social work the narrative is important. Standardized instruments change the status of the narrative and the interac- tion becomes digitized. Inspired by eth-

nomethodology and discourse analysis, the study shows that clients applying for welfare benefits or subject to pre-trial investigation at the probation office are expected to participate. The standardized interaction has special characteristics: The conversation is highly reduced to yes-no answers, leaving little or almost no space for narratives. The questionnaire changes the professional conversation and leaves the professional and the client in a new interactional situation.

In a profession where discretion has been highly valued and the professional conversation to a large extent has been shaped situationally, standardized inte- raction challenges the professional-client relationship. In the article certain techni- ques for handling the questionnaire are discerned. (Less)
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Social sciences, Socialt arbete
in
Socialvetenskaplig tidskrift
volume
21
issue
1
pages
4 - 23
publisher
Forsa
ISSN
1104-1420
language
Swedish
LU publication?
yes
id
4a3d3e9c-8f22-425e-bef9-f7319b652f42 (old id 4748602)
alternative location
http://svt.forsa.nu/Documents/Forsa/Documents/Socialvetenskaplig%20tidskrift/Artiklar/2014/Standardiserad%20interaktion%20-%20en%20utmaning%20f%C3%B6r%20socialt%20arbete%20Av%20Elizabeth%20Martinell%20Barfoed.pdf
date added to LUP
2014-11-07 12:01:37
date last changed
2016-04-16 02:27:27
@article{4a3d3e9c-8f22-425e-bef9-f7319b652f42,
  abstract     = {Standardized assessment instruments have been introduced in social work with the aim of measuring outcome effects and raising quality. One example, the ASI (Addiction Severity Index), is a standardi- zed questionnaire which can be regarded as a success story in Sweden and around the globe. The questionnaire, originally created by quantitative researchers and focusing on Vietnam Veterans in volun- tary care in the USA, is now widely used in Swedish social work. A different target group is identified (clients in need of social services) and different users (social workers). The results show that the pre- fabricated questions in the questionnaire restrict the institutional interaction. In social work the narrative is important. Standardized instruments change the status of the narrative and the interac- tion becomes digitized. Inspired by eth-<br/><br>
nomethodology and discourse analysis, the study shows that clients applying for welfare benefits or subject to pre-trial investigation at the probation office are expected to participate. The standardized interaction has special characteristics: The conversation is highly reduced to yes-no answers, leaving little or almost no space for narratives. The questionnaire changes the professional conversation and leaves the professional and the client in a new interactional situation.<br/><br>
In a profession where discretion has been highly valued and the professional conversation to a large extent has been shaped situationally, standardized inte- raction challenges the professional-client relationship. In the article certain techni- ques for handling the questionnaire are discerned.},
  author       = {Martinell Barfoed, Elizabeth},
  issn         = {1104-1420},
  keyword      = {Social sciences,Socialt arbete},
  language     = {swe},
  number       = {1},
  pages        = {4--23},
  publisher    = {Forsa},
  series       = {Socialvetenskaplig tidskrift},
  title        = {Standardiserad interaktion - en utmaning i socialt arbete},
  volume       = {21},
  year         = {2014},
}