Conceptions and norms about directness in service relations: domestic workers and customers
(2014) In International Journal of Qualitative Research in Services 1(4). p.292-304
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/4857074
- author
- Leppänen, Vesa LU
- organization
- publishing date
- 2014
- type
- Contribution to journal
- publication status
- published
- subject
- keywords
- directness, directives, customer education, worker-customer interaction, power asymmetries, domestic work, service relations, sociology, semi-structured interviews, qualitative methods, domestic workers, Sweden
- in
- International Journal of Qualitative Research in Services
- volume
- 1
- issue
- 4
- pages
- 292 - 304
- publisher
- Inderscience Publishers
- ISSN
- 2051-0500
- DOI
- 10.1504/IJQRS.2014.065786
- language
- English
- LU publication?
- yes
- id
- a59ffd3a-16ce-4d6e-aef4-783ec13731b5 (old id 4857074)
- date added to LUP
- 2016-04-01 10:30:27
- date last changed
- 2018-11-21 19:47:09
@article{a59ffd3a-16ce-4d6e-aef4-783ec13731b5, author = {{Leppänen, Vesa}}, issn = {{2051-0500}}, keywords = {{directness; directives; customer education; worker-customer interaction; power asymmetries; domestic work; service relations; sociology; semi-structured interviews; qualitative methods; domestic workers; Sweden}}, language = {{eng}}, number = {{4}}, pages = {{292--304}}, publisher = {{Inderscience Publishers}}, series = {{International Journal of Qualitative Research in Services}}, title = {{Conceptions and norms about directness in service relations: domestic workers and customers}}, url = {{http://dx.doi.org/10.1504/IJQRS.2014.065786}}, doi = {{10.1504/IJQRS.2014.065786}}, volume = {{1}}, year = {{2014}}, }