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Conceptions and norms about directness in service relations: domestic workers and customers

Leppänen, Vesa LU (2014) In International Journal of Qualitative Research in Services 1(4). p.292-304
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
directness, directives, customer education, worker-customer interaction, power asymmetries, domestic work, service relations, sociology, semi-structured interviews, qualitative methods, domestic workers, Sweden
in
International Journal of Qualitative Research in Services
volume
1
issue
4
pages
292 - 304
publisher
Inderscience
ISSN
2051-0500
DOI
10.1504/IJQRS.2014.065786
language
English
LU publication?
yes
id
a59ffd3a-16ce-4d6e-aef4-783ec13731b5 (old id 4857074)
date added to LUP
2014-12-05 11:15:29
date last changed
2016-04-15 15:54:02
@article{a59ffd3a-16ce-4d6e-aef4-783ec13731b5,
  author       = {Leppänen, Vesa},
  issn         = {2051-0500},
  keyword      = {directness,directives,customer education,worker-customer interaction,power asymmetries,domestic work,service relations,sociology,semi-structured interviews,qualitative methods,domestic workers,Sweden},
  language     = {eng},
  number       = {4},
  pages        = {292--304},
  publisher    = {Inderscience},
  series       = {International Journal of Qualitative Research in Services},
  title        = {Conceptions and norms about directness in service relations: domestic workers and customers},
  url          = {http://dx.doi.org/10.1504/IJQRS.2014.065786},
  volume       = {1},
  year         = {2014},
}