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Safety as a key performance indicator: Creating a safety culture for enhanced passenger safety, comfort, and accessibility

Wretstrand, Anders LU ; Holmberg, Bengt LU and Berntman, Monica LU (2014) In Research in Transportation Economics 48. p.109-115
Abstract
Modal shift from private cars to high quality public transport is often seen as a means for improved traffic safety while simultaneously achieving other policy goals. This paper aims to describe safety from a travel-chain perspective and suggests an approach for using accident data as performance indicators. Findings from a recent Swedish case study of bus accidents show that the number of unreported injury cases was very large. Official statistics failed to provide full information and drivers frequently did not report accidents to the bus operators even though they might have resulted in moderate or severe injuries. Because injuries occur travelling to or from the bus stop, during boarding and alighting, and during the ride... (More)
Modal shift from private cars to high quality public transport is often seen as a means for improved traffic safety while simultaneously achieving other policy goals. This paper aims to describe safety from a travel-chain perspective and suggests an approach for using accident data as performance indicators. Findings from a recent Swedish case study of bus accidents show that the number of unreported injury cases was very large. Official statistics failed to provide full information and drivers frequently did not report accidents to the bus operators even though they might have resulted in moderate or severe injuries. Because injuries occur travelling to or from the bus stop, during boarding and alighting, and during the ride (braking/accelerating), passengers run the risk of being injured without the bus being involved in a vehicular collision. Non-collision injuries are indicators of poor accessibility, and even "near-injuries" might affect ridership, especially among older users. Thus, it appears that the pertinent organisational/corporate culture does not prioritize safety as a quality factor even though it is sometimes mentioned as a key performance indicator. We discuss means for improved safety culture for all stakeholders and reduce injuries, increase the use of buses, and increase travel quality and comfort. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Safety, Injuries, Bus, City, Operation, Performance, Culture
in
Research in Transportation Economics
volume
48
pages
109 - 115
publisher
Elsevier
external identifiers
  • wos:000349567800015
  • scopus:84919632272
ISSN
0739-8859
DOI
10.1016/j.retrec.2014.09.008
language
English
LU publication?
yes
id
40006944-a370-4546-88f5-9fd6f58d9b58 (old id 5185925)
date added to LUP
2015-03-30 15:57:34
date last changed
2017-05-28 03:55:49
@article{40006944-a370-4546-88f5-9fd6f58d9b58,
  abstract     = {Modal shift from private cars to high quality public transport is often seen as a means for improved traffic safety while simultaneously achieving other policy goals. This paper aims to describe safety from a travel-chain perspective and suggests an approach for using accident data as performance indicators. Findings from a recent Swedish case study of bus accidents show that the number of unreported injury cases was very large. Official statistics failed to provide full information and drivers frequently did not report accidents to the bus operators even though they might have resulted in moderate or severe injuries. Because injuries occur travelling to or from the bus stop, during boarding and alighting, and during the ride (braking/accelerating), passengers run the risk of being injured without the bus being involved in a vehicular collision. Non-collision injuries are indicators of poor accessibility, and even "near-injuries" might affect ridership, especially among older users. Thus, it appears that the pertinent organisational/corporate culture does not prioritize safety as a quality factor even though it is sometimes mentioned as a key performance indicator. We discuss means for improved safety culture for all stakeholders and reduce injuries, increase the use of buses, and increase travel quality and comfort.},
  author       = {Wretstrand, Anders and Holmberg, Bengt and Berntman, Monica},
  issn         = {0739-8859},
  keyword      = {Safety,Injuries,Bus,City,Operation,Performance,Culture},
  language     = {eng},
  pages        = {109--115},
  publisher    = {Elsevier},
  series       = {Research in Transportation Economics},
  title        = {Safety as a key performance indicator: Creating a safety culture for enhanced passenger safety, comfort, and accessibility},
  url          = {http://dx.doi.org/10.1016/j.retrec.2014.09.008},
  volume       = {48},
  year         = {2014},
}