Control
(2017) In The Wiley Blackwell-ICA International Encyclopedias of Communication- Abstract
- Organizational control is broadly understood as the methods and processes used to determine what to do and how to do it in organizations. The entry presents five main types of control. Direct control is based on personal surveillance and thus concerns face-to-face orders from one person to another about what to do and how to do it. Technical control is when technology such as the assembly line guides the work. Under bureaucratic control, behavior is guided through rules and regulations. All these forms of control target behavior. Under output control, however, the employees' output is the target. Instead of controlling behavior, output control allows for a variety of behaviors as long as the desired output is produced. Normative control,... (More)
- Organizational control is broadly understood as the methods and processes used to determine what to do and how to do it in organizations. The entry presents five main types of control. Direct control is based on personal surveillance and thus concerns face-to-face orders from one person to another about what to do and how to do it. Technical control is when technology such as the assembly line guides the work. Under bureaucratic control, behavior is guided through rules and regulations. All these forms of control target behavior. Under output control, however, the employees' output is the target. Instead of controlling behavior, output control allows for a variety of behaviors as long as the desired output is produced. Normative control, in turn, targets the norms of the employees, attempting to affect what is considered to be good and bad, valuable and desirable. Communication scholars have theorized control as a communicative act, and in particular have contributed to the understanding of normative forms of control. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/584ed12a-9426-4612-b608-68a631c0dad7
- author
- Rennstam, Jens LU
- organization
- publishing date
- 2017
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- keywords
- cultural/critical theory, organizational communication, organizational theory
- host publication
- The International Encyclopedia of Organizational Communication
- series title
- The Wiley Blackwell-ICA International Encyclopedias of Communication
- editor
- Scott, Craig R. ; Lewis, Laurie ; Barker, James R. ; Keyton, Joann ; Kuhn, Timothy and Turner, Paaige K.
- pages
- 22 pages
- publisher
- John Wiley & Sons Inc.
- ISBN
- 9781118955567
- DOI
- 10.1002/9781118955567.wbieoc044
- language
- English
- LU publication?
- yes
- id
- 584ed12a-9426-4612-b608-68a631c0dad7
- date added to LUP
- 2017-04-20 13:50:22
- date last changed
- 2021-11-15 11:36:43
@inbook{584ed12a-9426-4612-b608-68a631c0dad7,
abstract = {{Organizational control is broadly understood as the methods and processes used to determine what to do and how to do it in organizations. The entry presents five main types of control. Direct control is based on personal surveillance and thus concerns face-to-face orders from one person to another about what to do and how to do it. Technical control is when technology such as the assembly line guides the work. Under bureaucratic control, behavior is guided through rules and regulations. All these forms of control target behavior. Under output control, however, the employees' output is the target. Instead of controlling behavior, output control allows for a variety of behaviors as long as the desired output is produced. Normative control, in turn, targets the norms of the employees, attempting to affect what is considered to be good and bad, valuable and desirable. Communication scholars have theorized control as a communicative act, and in particular have contributed to the understanding of normative forms of control.}},
author = {{Rennstam, Jens}},
booktitle = {{The International Encyclopedia of Organizational Communication}},
editor = {{Scott, Craig R. and Lewis, Laurie and Barker, James R. and Keyton, Joann and Kuhn, Timothy and Turner, Paaige K.}},
isbn = {{9781118955567}},
keywords = {{cultural/critical theory; organizational communication; organizational theory}},
language = {{eng}},
publisher = {{John Wiley & Sons Inc.}},
series = {{The Wiley Blackwell-ICA International Encyclopedias of Communication}},
title = {{Control}},
url = {{http://dx.doi.org/10.1002/9781118955567.wbieoc044}},
doi = {{10.1002/9781118955567.wbieoc044}},
year = {{2017}},
}