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Control

Rennstam, Jens LU (2017) In The Wiley Blackwell-ICA International Encyclopedias of Communication
Abstract
Organizational control is broadly understood as the methods and processes used to determine what to do and how to do it in organizations. The entry presents five main types of control. Direct control is based on personal surveillance and thus concerns face-to-face orders from one person to another about what to do and how to do it. Technical control is when technology such as the assembly line guides the work. Under bureaucratic control, behavior is guided through rules and regulations. All these forms of control target behavior. Under output control, however, the employees' output is the target. Instead of controlling behavior, output control allows for a variety of behaviors as long as the desired output is produced. Normative control,... (More)
Organizational control is broadly understood as the methods and processes used to determine what to do and how to do it in organizations. The entry presents five main types of control. Direct control is based on personal surveillance and thus concerns face-to-face orders from one person to another about what to do and how to do it. Technical control is when technology such as the assembly line guides the work. Under bureaucratic control, behavior is guided through rules and regulations. All these forms of control target behavior. Under output control, however, the employees' output is the target. Instead of controlling behavior, output control allows for a variety of behaviors as long as the desired output is produced. Normative control, in turn, targets the norms of the employees, attempting to affect what is considered to be good and bad, valuable and desirable. Communication scholars have theorized control as a communicative act, and in particular have contributed to the understanding of normative forms of control. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
cultural/critical theory, organizational communication, organizational theory
in
The Wiley Blackwell-ICA International Encyclopedias of Communication
editor
Scott, Craig R.; Lewis, Laurie; Barker, James R.; Keyton, Joann; Kuhn, Timothy; Turner, Paaige K.; ; ; ; ; and
pages
22 pages
publisher
John Wiley and Sons Inc.
DOI
10.1002/9781118955567.wbieoc044
language
English
LU publication?
yes
id
584ed12a-9426-4612-b608-68a631c0dad7
date added to LUP
2017-04-20 13:50:22
date last changed
2017-04-21 15:14:52
@inbook{584ed12a-9426-4612-b608-68a631c0dad7,
  abstract     = {Organizational control is broadly understood as the methods and processes used to determine what to do and how to do it in organizations. The entry presents five main types of control. Direct control is based on personal surveillance and thus concerns face-to-face orders from one person to another about what to do and how to do it. Technical control is when technology such as the assembly line guides the work. Under bureaucratic control, behavior is guided through rules and regulations. All these forms of control target behavior. Under output control, however, the employees' output is the target. Instead of controlling behavior, output control allows for a variety of behaviors as long as the desired output is produced. Normative control, in turn, targets the norms of the employees, attempting to affect what is considered to be good and bad, valuable and desirable. Communication scholars have theorized control as a communicative act, and in particular have contributed to the understanding of normative forms of control.},
  author       = {Rennstam, Jens},
  editor       = {Scott, Craig R. and Lewis, Laurie and Barker, James R. and Keyton, Joann and Kuhn, Timothy and Turner, Paaige K.},
  keyword      = {cultural/critical theory,organizational communication,organizational theory},
  language     = {eng},
  pages        = {22},
  publisher    = {John Wiley and Sons Inc.},
  series       = {The Wiley Blackwell-ICA International Encyclopedias of Communication},
  title        = {Control},
  url          = {http://dx.doi.org/10.1002/9781118955567.wbieoc044},
  year         = {2017},
}