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Wheelchair users and public transit: eliciting ascriptions of comfort and safety

Wretstrand, Anders LU ; Ståhl, Agneta LU and Petzäll, Jan (2008) In Technology and Disability
Abstract
Transport policies often contain explicit goals for the travel quality of disabled passenger groups. Addressing the user perspective, focus group discussions with wheelchair-seated passengers (using bus transit and Special Transportation Services) were therefore held, in order to qualitatively explore perceived comfort and safety – two important quality factors. The comfort and safety constructs were shown to refer to technical (vehicle technology and systems design) as well as social aspects (trust, predictability, communication), and the construct meanings were intertwined. The emerging dualism of the constructs is important to consider, particularly since the social aspects were stressed as being travel quality prerequisites.... (More)
Transport policies often contain explicit goals for the travel quality of disabled passenger groups. Addressing the user perspective, focus group discussions with wheelchair-seated passengers (using bus transit and Special Transportation Services) were therefore held, in order to qualitatively explore perceived comfort and safety – two important quality factors. The comfort and safety constructs were shown to refer to technical (vehicle technology and systems design) as well as social aspects (trust, predictability, communication), and the construct meanings were intertwined. The emerging dualism of the constructs is important to consider, particularly since the social aspects were stressed as being travel quality prerequisites. Methodologically, the focus group method proved useful, and the use of in-vivo impressions could serve as valuable input into quantitative research or evaluations. (Less)
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author
organization
publishing date
type
Contribution to journal
publication status
in press
subject
in
Technology and Disability
publisher
IOS Press
ISSN
1878-643X
language
English
LU publication?
yes
id
4b3d2c3b-6532-4106-98d1-e61ae196f557 (old id 588096)
date added to LUP
2008-02-07 20:10:02
date last changed
2016-04-15 19:16:18
@article{4b3d2c3b-6532-4106-98d1-e61ae196f557,
  abstract     = {Transport policies often contain explicit goals for the travel quality of disabled passenger groups. Addressing the user perspective, focus group discussions with wheelchair-seated passengers (using bus transit and Special Transportation Services) were therefore held, in order to qualitatively explore perceived comfort and safety – two important quality factors. The comfort and safety constructs were shown to refer to technical (vehicle technology and systems design) as well as social aspects (trust, predictability, communication), and the construct meanings were intertwined. The emerging dualism of the constructs is important to consider, particularly since the social aspects were stressed as being travel quality prerequisites. Methodologically, the focus group method proved useful, and the use of in-vivo impressions could serve as valuable input into quantitative research or evaluations.},
  author       = {Wretstrand, Anders and Ståhl, Agneta and Petzäll, Jan},
  issn         = {1878-643X},
  language     = {eng},
  publisher    = {IOS Press},
  series       = {Technology and Disability},
  title        = {Wheelchair users and public transit: eliciting ascriptions of comfort and safety},
  year         = {2008},
}