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Wheelchair users and public transit : Eliciting ascriptions of comfort and safety

Wretstrand, Anders LU orcid ; Ståhl, Agneta LU and Petzäll, Jan (2008) In Technology and Disability 20(1). p.37-48
Abstract

Transport policies often contain explicit goals for the travel quality of disabled passenger groups. Addressing the user perspective, focus group discussions with wheelchair-seated passengers (using bus transit and Special Transportation Services) were therefore held, in order to qualitatively explore perceived comfort and safety - two important quality factors. The comfort and safety constructs were shown to refer to technical (vehicle technology and systems design) as well as social aspects (trust, predictability, communication), and the construct meanings were intertwined. The emerging dualism of the constructs is important to consider, particularly since the social aspects were stressed as being travel quality prerequisites.... (More)

Transport policies often contain explicit goals for the travel quality of disabled passenger groups. Addressing the user perspective, focus group discussions with wheelchair-seated passengers (using bus transit and Special Transportation Services) were therefore held, in order to qualitatively explore perceived comfort and safety - two important quality factors. The comfort and safety constructs were shown to refer to technical (vehicle technology and systems design) as well as social aspects (trust, predictability, communication), and the construct meanings were intertwined. The emerging dualism of the constructs is important to consider, particularly since the social aspects were stressed as being travel quality prerequisites. Methodologically, the focus group method proved useful, and the use of in-vivo impressions could serve as valuable input into quantitative research or evaluations.

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Please use this url to cite or link to this publication:
author
; and
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Bus, Comfort, Focus group, Safety, Special transportation services, Wheelchair
in
Technology and Disability
volume
20
issue
1
pages
12 pages
publisher
IOS Press
external identifiers
  • scopus:43149099011
ISSN
1878-643X
language
English
LU publication?
yes
id
4b3d2c3b-6532-4106-98d1-e61ae196f557 (old id 588096)
date added to LUP
2016-04-01 11:53:24
date last changed
2022-06-09 02:46:46
@article{4b3d2c3b-6532-4106-98d1-e61ae196f557,
  abstract     = {{<p>Transport policies often contain explicit goals for the travel quality of disabled passenger groups. Addressing the user perspective, focus group discussions with wheelchair-seated passengers (using bus transit and Special Transportation Services) were therefore held, in order to qualitatively explore perceived comfort and safety - two important quality factors. The comfort and safety constructs were shown to refer to technical (vehicle technology and systems design) as well as social aspects (trust, predictability, communication), and the construct meanings were intertwined. The emerging dualism of the constructs is important to consider, particularly since the social aspects were stressed as being travel quality prerequisites. Methodologically, the focus group method proved useful, and the use of in-vivo impressions could serve as valuable input into quantitative research or evaluations.</p>}},
  author       = {{Wretstrand, Anders and Ståhl, Agneta and Petzäll, Jan}},
  issn         = {{1878-643X}},
  keywords     = {{Bus; Comfort; Focus group; Safety; Special transportation services; Wheelchair}},
  language     = {{eng}},
  month        = {{05}},
  number       = {{1}},
  pages        = {{37--48}},
  publisher    = {{IOS Press}},
  series       = {{Technology and Disability}},
  title        = {{Wheelchair users and public transit : Eliciting ascriptions of comfort and safety}},
  volume       = {{20}},
  year         = {{2008}},
}