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Encounters with Persons Who Frequently Use Psychiatric Emergency Services: Healthcare Professionals’ Views

Schmidt, Manuela LU ; Stjernswärd, Sigrid LU ; Garmy, Pernilla LU and Janlöv, Ann-Christin LU (2020) In International Journal of Environmental Research and Public Health 17(3). p.1-17
Abstract
Encounters and interactions between healthcare professionals and patients are central in healthcare services and delivery. Encountering persons who frequently use psychiatric emergency services (PES), a complex patient group in a complex context, may be particularly challenging for healthcare professionals. The aim of the study was to explore healthcare professionals’ experiences
of such encounters. Data were collected via individual interviews (N = 19) and a focus group interview with healthcare professionals consisting of psychiatric nurses, assistant nurses, and physicians. The data were analyzed with qualitative content analysis. This study focused on the latent content of the interview data to gain a rich understanding of the... (More)
Encounters and interactions between healthcare professionals and patients are central in healthcare services and delivery. Encountering persons who frequently use psychiatric emergency services (PES), a complex patient group in a complex context, may be particularly challenging for healthcare professionals. The aim of the study was to explore healthcare professionals’ experiences
of such encounters. Data were collected via individual interviews (N = 19) and a focus group interview with healthcare professionals consisting of psychiatric nurses, assistant nurses, and physicians. The data were analyzed with qualitative content analysis. This study focused on the latent content of the interview data to gain a rich understanding of the professionals’ experiences of
the encounters. Two themes were identified: “Nurturing the encounter with oneself and colleagues for continuous, professional improvement” and “Striving for a meaningful connection with the patient”. The professionals experienced their encounters with persons who frequently use PES as caring, professional, and humane processes. Prerequisites to those encounters were knowing and
understanding oneself, having self‐acceptance and self‐compassion, and working within person‐centered cultures and care environments. (Less)
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organization
publishing date
type
Contribution to journal
publication status
published
subject
in
International Journal of Environmental Research and Public Health
volume
17
issue
3
article number
1012
pages
17 pages
publisher
MDPI AG
external identifiers
  • scopus:85079083900
  • pmid:32033481
ISSN
1660-4601
DOI
10.3390/ijerph17031012
language
English
LU publication?
yes
id
6ebe96d4-afac-42dd-b75b-e7f2dc3e614b
date added to LUP
2020-02-07 10:27:23
date last changed
2020-12-22 17:50:24
@article{6ebe96d4-afac-42dd-b75b-e7f2dc3e614b,
  abstract     = {Encounters and interactions between healthcare professionals and patients are central in healthcare services and delivery. Encountering persons who frequently use psychiatric emergency services (PES), a complex patient group in a complex context, may be particularly challenging for healthcare professionals. The aim of the study was to explore healthcare professionals’ experiences<br/>of such encounters. Data were collected via individual interviews (N = 19) and a focus group interview with healthcare professionals consisting of psychiatric nurses, assistant nurses, and physicians. The data were analyzed with qualitative content analysis. This study focused on the latent content of the interview data to gain a rich understanding of the professionals’ experiences of<br/>the encounters. Two themes were identified: “Nurturing the encounter with oneself and colleagues for continuous, professional improvement” and “Striving for a meaningful connection with the patient”. The professionals experienced their encounters with persons who frequently use PES as caring, professional, and humane processes. Prerequisites to those encounters were knowing and<br/>understanding oneself, having self‐acceptance and self‐compassion, and working within person‐centered cultures and care environments.},
  author       = {Schmidt, Manuela and Stjernswärd, Sigrid and Garmy, Pernilla and Janlöv, Ann-Christin},
  issn         = {1660-4601},
  language     = {eng},
  number       = {3},
  pages        = {1--17},
  publisher    = {MDPI AG},
  series       = {International Journal of Environmental Research and Public Health},
  title        = {Encounters with Persons Who Frequently Use Psychiatric Emergency Services: Healthcare Professionals’ Views},
  url          = {https://lup.lub.lu.se/search/ws/files/75931863/ijerph_17_01012_3_.pdf},
  doi          = {10.3390/ijerph17031012},
  volume       = {17},
  year         = {2020},
}