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Expertise and Resilience

Havinga, Jop ; Bergström, Johan LU ; Dekker, Sidney and Rae, Andrew (2020)
Abstract
Resilience engineering has changed the value of expertise from meeting required standards, to how it helps organizations to adapt. This chapter discusses the origin of the concept of resilience and how it has been applied to sociotechnical systems within the safety domain. From there we review the current literature to explore how to manage expertise, considering both its possible good and bad effects, to engineer resilience into organizations. For this, the chapter looks at how this applies separately to frontline workers, teams and management, and on a systems level. While expertise generally has a positive relation to resilience on all levels, how to two relate to each other does change. This affects how expertise is best managed at... (More)
Resilience engineering has changed the value of expertise from meeting required standards, to how it helps organizations to adapt. This chapter discusses the origin of the concept of resilience and how it has been applied to sociotechnical systems within the safety domain. From there we review the current literature to explore how to manage expertise, considering both its possible good and bad effects, to engineer resilience into organizations. For this, the chapter looks at how this applies separately to frontline workers, teams and management, and on a systems level. While expertise generally has a positive relation to resilience on all levels, how to two relate to each other does change. This affects how expertise is best managed at different levels of an organization. (Less)
Please use this url to cite or link to this publication:
author
; ; and
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
host publication
The Oxford Handbook of Expertise
editor
Ward, Paul ; Schraagen, Jan Maarten ; Gore, Julie and Roth, Emelie
publisher
Oxford University Press
ISBN
978-0-19-879587-2
DOI
10.1093/oxfordhb/9780198795872.013.48
language
English
LU publication?
yes
id
7237852f-5e76-4580-9cfe-1cbd5325f904
date added to LUP
2019-12-11 09:45:44
date last changed
2020-01-07 13:18:31
@inbook{7237852f-5e76-4580-9cfe-1cbd5325f904,
  abstract     = {Resilience engineering has changed the value of expertise from meeting required standards, to how it helps organizations to adapt. This chapter discusses the origin of the concept of resilience and how it has been applied to sociotechnical systems within the safety domain. From there we review the current literature to explore how to manage expertise, considering both its possible good and bad effects, to engineer resilience into organizations. For this, the chapter looks at how this applies separately to frontline workers, teams and management, and on a systems level. While expertise generally has a positive relation to resilience on all levels, how to two relate to each other does change. This affects how expertise is best managed at different levels of an organization.},
  author       = {Havinga, Jop and Bergström, Johan and Dekker, Sidney and Rae, Andrew},
  booktitle    = {The Oxford Handbook of Expertise},
  editor       = {Ward, Paul and Schraagen, Jan Maarten and Gore, Julie and Roth, Emelie},
  isbn         = {978-0-19-879587-2},
  language     = {eng},
  publisher    = {Oxford University Press},
  title        = {Expertise and Resilience},
  url          = {http://dx.doi.org/10.1093/oxfordhb/9780198795872.013.48},
  doi          = {10.1093/oxfordhb/9780198795872.013.48},
  year         = {2020},
}