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‘Product Appearance, Emotions and Identity: Personal Relations with Significant Products Described by Young Adults with Disabilities’

Olander, Elin LU ; Sperling, Lena LU ; Östlund, Britt LU and Warell, Anders LU (2011) In Technology and Disability
Abstract
Today we use products to shape our identity, by communicating to others who we are and what we want to be. Using products for communication of identity seems especially important for young adults. Persons with disabilities live with double identities. Sometimes it is important to be a person with a disability (e.g., someone in contact with health care and other welfare systems in society), while at other times, it is important to be considered like everybody else (e.g., job contacts, friends, etc). Assistive devices are rarely viewed as symbols of social status. Instead, they emphasise differences and often increase the user’s feelings of apartness. Young adults with disabilities were interviewed about their emotional relations with... (More)
Today we use products to shape our identity, by communicating to others who we are and what we want to be. Using products for communication of identity seems especially important for young adults. Persons with disabilities live with double identities. Sometimes it is important to be a person with a disability (e.g., someone in contact with health care and other welfare systems in society), while at other times, it is important to be considered like everybody else (e.g., job contacts, friends, etc). Assistive devices are rarely viewed as symbols of social status. Instead, they emphasise differences and often increase the user’s feelings of apartness. Young adults with disabilities were interviewed about their emotional relations with personally significant products: a conflict between the identity of the product and that of the user was demonstrated. This was particularly apparent in situations where the user needed to use a product which she or he did not like, in this case assistive devices. In the comments about products which elicit negative emotions, three strategies for handling the feeling of dislike were described: 1) putting up with and accepting the situation, 2) abandoning the product, and 3) changing the product or creating something new. All strategies that the interviewed persons used to manage their negativism may be prevented by and are affected by product design. One main task of an industrial designer is to create products based on the desired product identity. Changing the way the product looks, can decrease the emotional conflict between the user's desired identity and the identity of the product; in the long run, assistive devices can be created which are experienced as positive symbols rather than stigmas. (Less)
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organization
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type
Contribution to journal
publication status
submitted
subject
keywords
Product experience, Self-image, Product appearance, Product identity, Emotions, Assistive devices, Users, Disabilities, Stigma
in
Technology and Disability
publisher
IOS Press
ISSN
1878-643X
language
English
LU publication?
yes
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24c2d9aa-455f-478a-bd20-60aa94123e89 (old id 759795)
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http://www.diva-portal.se/smash/record.jsf?dswid=-6815&pid=diva2%3A794934&c=5&searchType=SIMPLE&language=sv&query=&af=%5B%5D&aq=%5B%5B%7B%22person%22%3A%5B%22Olander%2C+E.%22%5D%7D%5D%5D&aq2=%5B%5B%5D%5D&aqe=%5B%5D&noOfRows=50&sortOrder=author_sort_asc&onlyFullText=false&sf=all
date added to LUP
2008-01-21 16:22:41
date last changed
2016-04-16 08:30:56
@article{24c2d9aa-455f-478a-bd20-60aa94123e89,
  abstract     = {Today we use products to shape our identity, by communicating to others who we are and what we want to be. Using products for communication of identity seems especially important for young adults. Persons with disabilities live with double identities. Sometimes it is important to be a person with a disability (e.g., someone in contact with health care and other welfare systems in society), while at other times, it is important to be considered like everybody else (e.g., job contacts, friends, etc). Assistive devices are rarely viewed as symbols of social status. Instead, they emphasise differences and often increase the user’s feelings of apartness. Young adults with disabilities were interviewed about their emotional relations with personally significant products: a conflict between the identity of the product and that of the user was demonstrated. This was particularly apparent in situations where the user needed to use a product which she or he did not like, in this case assistive devices. In the comments about products which elicit negative emotions, three strategies for handling the feeling of dislike were described: 1) putting up with and accepting the situation, 2) abandoning the product, and 3) changing the product or creating something new. All strategies that the interviewed persons used to manage their negativism may be prevented by and are affected by product design. One main task of an industrial designer is to create products based on the desired product identity. Changing the way the product looks, can decrease the emotional conflict between the user's desired identity and the identity of the product; in the long run, assistive devices can be created which are experienced as positive symbols rather than stigmas.},
  author       = {Olander, Elin and Sperling, Lena and Östlund, Britt and Warell, Anders},
  issn         = {1878-643X},
  keyword      = {Product experience,Self-image,Product appearance,Product identity,Emotions,Assistive devices,Users,Disabilities,Stigma},
  language     = {eng},
  publisher    = {IOS Press},
  series       = {Technology and Disability},
  title        = {‘Product Appearance, Emotions and Identity: Personal Relations with Significant Products Described by Young Adults with Disabilities’},
  year         = {2011},
}