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The spatiality of trust: Factors influencing the creation of trust and the role of face-to-face contacts

Nilsson, Magnus LU and Mattes, Jannika (2015) In European Management Journal 33(4). p.230-244
Abstract
In this paper we analyze how the spatiality of interactions influences trust creation in multi-site corporate innovation projects. By drawing on insights from the discussion on initial and gradual trust in combination with contributions from the field of economic geography, we examine factors influencing the creation of trust and their dependence on face-to-face interaction. We develop a conceptual framework that links the spatial constitution of relationships to the creation of both resilient and fragile trust in project work. In doing so, we illustrate the complexity of initial and gradual trust creation and the interplay between personality traits, group-based similarities, situational and institutional factors, reputational inference,... (More)
In this paper we analyze how the spatiality of interactions influences trust creation in multi-site corporate innovation projects. By drawing on insights from the discussion on initial and gradual trust in combination with contributions from the field of economic geography, we examine factors influencing the creation of trust and their dependence on face-to-face interaction. We develop a conceptual framework that links the spatial constitution of relationships to the creation of both resilient and fragile trust in project work. In doing so, we illustrate the complexity of initial and gradual trust creation and the interplay between personality traits, group-based similarities, situational and institutional factors, reputational inference, and personal interaction. The empirical insights are based on two qualitative case studies on specific innovation projects in multinational companies. Our findings illustrate the need to incorporate spatiality as a facilitating factor in the analysis of trust development. (Less)
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Project work, Proximity Trust, Case study, Face-to-face, Inter-organizational collaboration
in
European Management Journal
volume
33
issue
4
pages
230 - 244
publisher
Elsevier
external identifiers
  • wos:000358100300002
  • scopus:84933673685
ISSN
1873-5681
DOI
10.1016/j.emj.2015.01.002
language
English
LU publication?
yes
id
85e07b94-e2d5-4f77-9138-05d46faa1bb9 (old id 7779784)
date added to LUP
2015-09-03 10:47:06
date last changed
2017-09-03 03:00:23
@article{85e07b94-e2d5-4f77-9138-05d46faa1bb9,
  abstract     = {In this paper we analyze how the spatiality of interactions influences trust creation in multi-site corporate innovation projects. By drawing on insights from the discussion on initial and gradual trust in combination with contributions from the field of economic geography, we examine factors influencing the creation of trust and their dependence on face-to-face interaction. We develop a conceptual framework that links the spatial constitution of relationships to the creation of both resilient and fragile trust in project work. In doing so, we illustrate the complexity of initial and gradual trust creation and the interplay between personality traits, group-based similarities, situational and institutional factors, reputational inference, and personal interaction. The empirical insights are based on two qualitative case studies on specific innovation projects in multinational companies. Our findings illustrate the need to incorporate spatiality as a facilitating factor in the analysis of trust development.},
  author       = {Nilsson, Magnus and Mattes, Jannika},
  issn         = {1873-5681},
  keyword      = {Project work,Proximity Trust,Case study,Face-to-face,Inter-organizational collaboration},
  language     = {eng},
  number       = {4},
  pages        = {230--244},
  publisher    = {Elsevier},
  series       = {European Management Journal},
  title        = {The spatiality of trust: Factors influencing the creation of trust and the role of face-to-face contacts},
  url          = {http://dx.doi.org/10.1016/j.emj.2015.01.002},
  volume       = {33},
  year         = {2015},
}