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Beyond Compassion: Replacing a Blame Culture With Proper Emotional Support and Management Comment on "Why and How Is Compassion Necessary to Provide Good Quality Healthcare?".

Gabriel, Yiannis LU (2015) In International Journal of Health Policy and Management 4(9). p.617-619
Abstract
The absence of compassion, argues the author, is not the cause of healthcare failures but rather a symptom of deeper systemic failures. The clinical encounter arouses strong emotions of anxiety, fear, and anger in patients which are often projected onto the clinicians. Attempts to protect clinicians through various bureaucratic devices and depersonalization of the patient, constitute as Menzies noted in her classic work, social defences, aimed at containing the anxieties of clinicians but ending up in reinforcing these anxieties. Instead of placing additional burdens on clinicians by bureaucratizing and benchmarking compassion, the author argues that proper emotional management and support is a precondition for a healthcare system that... (More)
The absence of compassion, argues the author, is not the cause of healthcare failures but rather a symptom of deeper systemic failures. The clinical encounter arouses strong emotions of anxiety, fear, and anger in patients which are often projected onto the clinicians. Attempts to protect clinicians through various bureaucratic devices and depersonalization of the patient, constitute as Menzies noted in her classic work, social defences, aimed at containing the anxieties of clinicians but ending up in reinforcing these anxieties. Instead of placing additional burdens on clinicians by bureaucratizing and benchmarking compassion, the author argues that proper emotional management and support is a precondition for a healthcare system that offers humane and effective treatment to patients and a humane working environment for those who work in it. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
in
International Journal of Health Policy and Management
volume
4
issue
9
pages
617 - 619
publisher
Journal Management System
external identifiers
  • pmid:26340493
  • scopus:85001055715
ISSN
2322-5939
DOI
10.15171/ijhpm.2015.111
language
English
LU publication?
yes
id
171f0293-9364-4344-ad41-e27d0012c38a (old id 8043204)
date added to LUP
2015-10-27 16:03:14
date last changed
2017-10-22 04:01:49
@article{171f0293-9364-4344-ad41-e27d0012c38a,
  abstract     = {The absence of compassion, argues the author, is not the cause of healthcare failures but rather a symptom of deeper systemic failures. The clinical encounter arouses strong emotions of anxiety, fear, and anger in patients which are often projected onto the clinicians. Attempts to protect clinicians through various bureaucratic devices and depersonalization of the patient, constitute as Menzies noted in her classic work, social defences, aimed at containing the anxieties of clinicians but ending up in reinforcing these anxieties. Instead of placing additional burdens on clinicians by bureaucratizing and benchmarking compassion, the author argues that proper emotional management and support is a precondition for a healthcare system that offers humane and effective treatment to patients and a humane working environment for those who work in it.},
  author       = {Gabriel, Yiannis},
  issn         = {2322-5939},
  language     = {eng},
  number       = {9},
  pages        = {617--619},
  publisher    = {Journal Management System},
  series       = {International Journal of Health Policy and Management},
  title        = {Beyond Compassion: Replacing a Blame Culture With Proper Emotional Support and Management Comment on "Why and How Is Compassion Necessary to Provide Good Quality Healthcare?".},
  url          = {http://dx.doi.org/10.15171/ijhpm.2015.111},
  volume       = {4},
  year         = {2015},
}