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Public reporting on quality, waiting times and patient experience in 11 high-income countries.

Rechel, Bernd; McKee, Martin; Haas, Marion; Marchildon, Gregory P; Bousquet, Frederic; Blümel, Miriam; Geissler, Alexander; van Ginneken, Ewout; Ashton, Toni and Saunes, Ingrid Sperre, et al. (2016) In Health Policy 120(4). p.377-383
Abstract
This article maps current approaches to public reporting on waiting times, patient experience and aggregate measures of quality and safety in 11 high-income countries (Australia, Canada, England, France, Germany, Netherlands, New Zealand, Norway, Sweden, Switzerland and the United States). Using a questionnaire-based survey of key national informants, we found that the data most commonly made available to the public are on waiting times for hospital treatment, being reported for major hospitals in seven countries. Information on patient experience at hospital level is also made available in many countries, but it is not generally available in respect of primary care services. Only one of the 11 countries (England) publishes composite... (More)
This article maps current approaches to public reporting on waiting times, patient experience and aggregate measures of quality and safety in 11 high-income countries (Australia, Canada, England, France, Germany, Netherlands, New Zealand, Norway, Sweden, Switzerland and the United States). Using a questionnaire-based survey of key national informants, we found that the data most commonly made available to the public are on waiting times for hospital treatment, being reported for major hospitals in seven countries. Information on patient experience at hospital level is also made available in many countries, but it is not generally available in respect of primary care services. Only one of the 11 countries (England) publishes composite measures of overall quality and safety of care that allow the ranking of providers of hospital care. Similarly, the publication of information on outcomes of individual physicians remains rare. We conclude that public reporting of aggregate measures of quality and safety, as well as of outcomes of individual physicians, remain relatively uncommon. This is likely to be due to both unresolved methodological and ethical problems and concerns that public reporting may lead to unintended consequences. (Less)
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published
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Health Policy
volume
120
issue
4
pages
377 - 383
publisher
Elsevier
external identifiers
  • pmid:26964783
  • scopus:84959577180
  • wos:000376704500006
ISSN
1872-6054
DOI
10.1016/j.healthpol.2016.02.008
language
English
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yes
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3a1d1d68-2275-4343-847d-e9b373c69637 (old id 8852739)
date added to LUP
2016-03-23 13:48:04
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2017-11-05 03:13:30
@article{3a1d1d68-2275-4343-847d-e9b373c69637,
  abstract     = {This article maps current approaches to public reporting on waiting times, patient experience and aggregate measures of quality and safety in 11 high-income countries (Australia, Canada, England, France, Germany, Netherlands, New Zealand, Norway, Sweden, Switzerland and the United States). Using a questionnaire-based survey of key national informants, we found that the data most commonly made available to the public are on waiting times for hospital treatment, being reported for major hospitals in seven countries. Information on patient experience at hospital level is also made available in many countries, but it is not generally available in respect of primary care services. Only one of the 11 countries (England) publishes composite measures of overall quality and safety of care that allow the ranking of providers of hospital care. Similarly, the publication of information on outcomes of individual physicians remains rare. We conclude that public reporting of aggregate measures of quality and safety, as well as of outcomes of individual physicians, remain relatively uncommon. This is likely to be due to both unresolved methodological and ethical problems and concerns that public reporting may lead to unintended consequences.},
  author       = {Rechel, Bernd and McKee, Martin and Haas, Marion and Marchildon, Gregory P and Bousquet, Frederic and Blümel, Miriam and Geissler, Alexander and van Ginneken, Ewout and Ashton, Toni and Saunes, Ingrid Sperre and Anell, Anders and Quentin, Wilm and Saltman, Richard and Culler, Steven and Barnes, Andrew and Palm, Willy and Nolte, Ellen},
  issn         = {1872-6054},
  language     = {eng},
  month        = {02},
  number       = {4},
  pages        = {377--383},
  publisher    = {Elsevier},
  series       = {Health Policy},
  title        = {Public reporting on quality, waiting times and patient experience in 11 high-income countries.},
  url          = {http://dx.doi.org/10.1016/j.healthpol.2016.02.008},
  volume       = {120},
  year         = {2016},
}