Challenges of Adopting SAFe in the Banking Industry – A Study Two Years After Its Introduction
(2021) 22nd International Conference on Agile Software Development, XP 2021 In Lecture Notes in Business Information Processing 419 LNBIP. p.157-171- Abstract
The Scaled Agile Framework (SAFe) is a framework for scaling agile methods in large organizations. We have found several experience reports and white papers describing SAFe adoptions in different banks, which indicates that SAFe is being used in the banking industry. However, there is a lack of academic publications on the topic, the banking industry is missing in the scientific reports analyzing SAFe transformations. To fill this gap, we present a study on the main challenges with a SAFe transformation at a large full-service bank. We identify the challenges in the bank under study and compare the findings with experience reports from other banks, as well as with research on SAFe transformations in other domains. Many of the challenges... (More)
The Scaled Agile Framework (SAFe) is a framework for scaling agile methods in large organizations. We have found several experience reports and white papers describing SAFe adoptions in different banks, which indicates that SAFe is being used in the banking industry. However, there is a lack of academic publications on the topic, the banking industry is missing in the scientific reports analyzing SAFe transformations. To fill this gap, we present a study on the main challenges with a SAFe transformation at a large full-service bank. We identify the challenges in the bank under study and compare the findings with experience reports from other banks, as well as with research on SAFe transformations in other domains. Many of the challenges reported in this paper overlap with the generic SAFe challenges, including management and organization, education and training, culture and mindset, requirements engineering, quality assurance, and systems architecture. However, we also report some novel challenges specific to the banking domain, e.g., the risk of jeopardizing customer relations, stability, and trust of external stakeholders. This study validates several SAFe-related challenges reported in previous work in the banking context. It also brings up some novel challenges specific to the banking industry. Therefore, we believe our results are particularly useful to practitioners responsible for SAFe transformations at other banks.
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- author
- Nilsson Tengstrand, Sara ; Tomaszewski, Piotr ; Borg, Markus LU and Jabangwe, Ronald
- organization
- publishing date
- 2021
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- keywords
- Banking, Interview study, Large-scale agile, Scaled agile framework
- host publication
- Agile Processes in Software Engineering and Extreme Programming - 22nd International Conference on Agile Software Development, XP 2021, Proceedings
- series title
- Lecture Notes in Business Information Processing
- editor
- Gregory, Peggy ; Lassenius, Casper ; Wang, Xiaofeng and Kruchten, Philippe
- volume
- 419 LNBIP
- pages
- 15 pages
- publisher
- Springer Science and Business Media B.V.
- conference name
- 22nd International Conference on Agile Software Development, XP 2021
- conference location
- Virtual, Online
- conference dates
- 2021-06-14 - 2021-06-18
- external identifiers
-
- scopus:85111372148
- ISSN
- 1865-1348
- 1865-1356
- ISBN
- 9783030780975
- DOI
- 10.1007/978-3-030-78098-2_10
- language
- English
- LU publication?
- yes
- id
- 8fcb64d7-539e-4830-97f9-bb343b5747ca
- date added to LUP
- 2021-09-01 11:43:53
- date last changed
- 2024-06-15 15:28:40
@inproceedings{8fcb64d7-539e-4830-97f9-bb343b5747ca,
abstract = {{<p>The Scaled Agile Framework (SAFe) is a framework for scaling agile methods in large organizations. We have found several experience reports and white papers describing SAFe adoptions in different banks, which indicates that SAFe is being used in the banking industry. However, there is a lack of academic publications on the topic, the banking industry is missing in the scientific reports analyzing SAFe transformations. To fill this gap, we present a study on the main challenges with a SAFe transformation at a large full-service bank. We identify the challenges in the bank under study and compare the findings with experience reports from other banks, as well as with research on SAFe transformations in other domains. Many of the challenges reported in this paper overlap with the generic SAFe challenges, including management and organization, education and training, culture and mindset, requirements engineering, quality assurance, and systems architecture. However, we also report some novel challenges specific to the banking domain, e.g., the risk of jeopardizing customer relations, stability, and trust of external stakeholders. This study validates several SAFe-related challenges reported in previous work in the banking context. It also brings up some novel challenges specific to the banking industry. Therefore, we believe our results are particularly useful to practitioners responsible for SAFe transformations at other banks.</p>}},
author = {{Nilsson Tengstrand, Sara and Tomaszewski, Piotr and Borg, Markus and Jabangwe, Ronald}},
booktitle = {{Agile Processes in Software Engineering and Extreme Programming - 22nd International Conference on Agile Software Development, XP 2021, Proceedings}},
editor = {{Gregory, Peggy and Lassenius, Casper and Wang, Xiaofeng and Kruchten, Philippe}},
isbn = {{9783030780975}},
issn = {{1865-1348}},
keywords = {{Banking; Interview study; Large-scale agile; Scaled agile framework}},
language = {{eng}},
pages = {{157--171}},
publisher = {{Springer Science and Business Media B.V.}},
series = {{Lecture Notes in Business Information Processing}},
title = {{Challenges of Adopting SAFe in the Banking Industry – A Study Two Years After Its Introduction}},
url = {{http://dx.doi.org/10.1007/978-3-030-78098-2_10}},
doi = {{10.1007/978-3-030-78098-2_10}},
volume = {{419 LNBIP}},
year = {{2021}},
}