Frontline paranoia: Employees’ emotional responses to media stigmatization.
(2022) European Group for Organization Studies- Abstract
- In this study, we focus on frontline employees’ perceptions and reactions to stigmatizing media coverage, including media narratives stigmatizing frontline employees themselves. In our paper we reveal the rarely studied backstage and dark-side dynamics of media stigmatization, as we show how frontline employees’ perceptions and reactions to media stigma trigger them to develop paranoid beliefs and paranoid safety behaviors. We refer to this as frontline paranoia. Our study also reveals how such frontline paranoia is amplified by management’s media appearances during frontstage stigma repair work. We discuss the implications of frontline paranoia for employees’ engagement in changing their stigmatized position.
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/91b3b5e8-8afa-4590-ac0d-fbae06350515
- author
- Frandsen, Sanne LU ; Morsing, Mette and Enrico, Fontana
- organization
- publishing date
- 2022
- type
- Contribution to conference
- publication status
- unpublished
- subject
- conference name
- European Group for Organization Studies
- conference location
- Vienna
- conference dates
- 2022-07-06 - 2022-07-10
- language
- English
- LU publication?
- yes
- id
- 91b3b5e8-8afa-4590-ac0d-fbae06350515
- date added to LUP
- 2022-09-28 14:18:13
- date last changed
- 2022-09-30 09:38:38
@misc{91b3b5e8-8afa-4590-ac0d-fbae06350515, abstract = {{In this study, we focus on frontline employees’ perceptions and reactions to stigmatizing media coverage, including media narratives stigmatizing frontline employees themselves. In our paper we reveal the rarely studied backstage and dark-side dynamics of media stigmatization, as we show how frontline employees’ perceptions and reactions to media stigma trigger them to develop paranoid beliefs and paranoid safety behaviors. We refer to this as frontline paranoia. Our study also reveals how such frontline paranoia is amplified by management’s media appearances during frontstage stigma repair work. We discuss the implications of frontline paranoia for employees’ engagement in changing their stigmatized position.}}, author = {{Frandsen, Sanne and Morsing, Mette and Enrico, Fontana}}, language = {{eng}}, title = {{Frontline paranoia: Employees’ emotional responses to media stigmatization.}}, year = {{2022}}, }